issues with my Google pixel 6 Pro preorder?

I am in the same boat as many of you I ordered one hour by phone after launch and my original ship date was the 28th I ordered a white pixel 6 pro. It changed yesterday to the 12th through the 18th of November which is very annoying since I've been waiting all year for this phone and now you're basically told you have to wait another month. I've been saving my jump for this very aggravating if they don't have inventory then don't take pre-orders and set dates. Horrible drop of the ball by Google and TMobile I expect better 

Like many of you I placed my pre-order on 10/20 and my estimated ship date was 10/28 then it switched to 11/12-18. Also, my card was never charged . I was beginning to wonder if the order had ever actually been placed until I spoke with a rep who explained the backordering and delays etc. Etc. Then this morning I checked my order status and it said my estimated delivery date is today 10/28 but the estimated shipping date is 11/18?? 🤔. I'm not even sure what's going on anymore 😒.  I just hope I get my phone soon because I'm stuck using my kids old phone which has been TRASHED and it's driving me crazy! 🤦🏾‍♀️

Ordered 10/19 online at T-Mobile. Credit card charged same day for remainder of current phone payment plan in my almost year old Pixel 4a 5g. T-Mobile website still says pre-order, expected shipment and delivery 10/28.

Received word directly from UPS that shipper created a label with shipment ready for UPS with tracking number early morning on 10/28. UPS hasn't received package yet. Shipment coming from Ingram Micro in Jeffersonville, Indiana near Louisville, Kentucky. Estimated delivery on Wednesday, November 03, 6:00 PM - 8:00 PM.

Credit card charged again on 10/28, most likely for down payment and shipping.

am321 wrote:

mhall wrote:

am321 wrote:

Here is another update for me. It's 9:50AM ET and now I have a tracking number via UPS and they said that it's out for delivery currently. I'm now able to see my information on T-Mobile's website and the app. Like one of the representatives told me, I guess there was some issues with tracking orders on the T-Mobile side and what they saw on the screen when I called in was wrong. But I'm glad that UPS on their website has it on the way to me today. I also purchased a case off Amazon that was backordered, but now it's supposedly arriving today as well. Which this is even better for me so I don't have to wait to use my device or go to Best Buy and get a temporary case until my clear fully enclosed case with a built in screen protector arrives.

So to everybody that's still having shipping issues, I'm going to keep my fingers crossed and hope that you receive your devices soon!

What was your original delivery date?

My original shipping date was yesterday which it did leave yesterday. What happened was that in the computer with customer care they see all different crazy different dates when it's not true and not the case. Then the disappearing information was probably a bug on the website and the app. Which I have overnight delivery and it was supposed to be delivered today and it's still being delivered today like they originally intended. Which currently my order is on the truck and the way to me, it said that it's going to be here today by 7PM ET the latest.

Just out of curiosity, when did you place your preorder?

am321 wrote:

Here is another update for me. It's 9:50AM ET and now I have a tracking number via UPS and they said that it's out for delivery currently. I'm now able to see my information on T-Mobile's website and the app. Like one of the representatives told me, I guess there was some issues with tracking orders on the T-Mobile side and what they saw on the screen when I called in was wrong. But I'm glad that UPS on their website has it on the way to me today. I also purchased a case off Amazon that was backordered, but now it's supposedly arriving today as well. Which this is even better for me so I don't have to wait to use my device or go to Best Buy and get a temporary case until my clear fully enclosed case with a built in screen protector arrives.

So to everybody that's still having shipping issues, I'm going to keep my fingers crossed and hope that you receive your devices soon!

Congratulations!  This is the best possible news for this one.  Sadly there are some in the other direction having a "what do you mean I am not getting my phone today?!" conversation.

am321 wrote:

Thanks in advance for taking the time to read this long post and to give me some help and advice.

 

So I preordered a Google Pixel 6 Pro from T-Mobile's website, but I seem to be having a lot of issues with my order. What should I do? Because I have a feeling that I'm not going to receive my phone. That somewhere down the line you were just going to get canceled or they're going to claim that I never made an order. 

1st off when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device.

So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.

Then yesterday the order changed the shipping date from the 27th to the 28th. Now as of this morning (10-26), the order has completely disappeared from the T-Mobile app on the home screen, under the orders tab and on T-Mobile's website after logging into my account.

On top of all this, I know people that ordered the device from the Google store, other carriers as well as T-Mobile and they've already received their device. My friend who has T-Mobile as well also preordered after me and already received his device.

I saw others addressed that the missing order had to do with no signed EIP. My preorder, while it did complete with digitally signing those documents, did have the same estimated shipping change noted by others. It started as 28 Oct - which is why I chose the black color versus white which showed 12 Nov. Then as of yesterday, it was updated to show 12-18 Nov. I started a new order to see the estimate at that was 19 Nov or later. I called six stores in my area and no Pro models, just Pixel 6. One store suggested calling tomorrow but based on what I'm seeing, I don't hold hope to obtain the Pro sooner in a store. So I figure good things come to those who wait...But if it keeps getting delayed further, I won't feel that way! 

Well at least they got someone's right.  I even went with the baby pro cause they assured me that was the one they had available, figured "i can deal with the space" and now it's not shipping till who knows when, and I'll still have the 128gb model.  

It just wasn't worth dealing with their screwed up order system for the bill credits.  Interesting that the one poster mentions they don't charge until shipping, my card has all the charges on it from when I spoke with the rep.  Immediately.  Not delayed until November 12-18th. 

Overly frustrated here and going to have to figure out how to deal with this if the phone actually shows up between the 12th and the 18th,  I won’t be around so it’ll just sit on my porch until it gets stolen probably.

mhall wrote:

am321 wrote:

Here is another update for me. It's 9:50AM ET and now I have a tracking number via UPS and they said that it's out for delivery currently. I'm now able to see my information on T-Mobile's website and the app. Like one of the representatives told me, I guess there was some issues with tracking orders on the T-Mobile side and what they saw on the screen when I called in was wrong. But I'm glad that UPS on their website has it on the way to me today. I also purchased a case off Amazon that was backordered, but now it's supposedly arriving today as well. Which this is even better for me so I don't have to wait to use my device or go to Best Buy and get a temporary case until my clear fully enclosed case with a built in screen protector arrives.

So to everybody that's still having shipping issues, I'm going to keep my fingers crossed and hope that you receive your devices soon!

What was your original delivery date?

My original shipping date was yesterday which it did leave yesterday. What happened was that in the computer with customer care they see all different crazy different dates when it's not true and not the case. Then the disappearing information was probably a bug on the website and the app. Which I have overnight delivery and it was supposed to be delivered today and it's still being delivered today like they originally intended. Which currently my order is on the truck and the way to me, it said that it's going to be here today by 7PM ET the latest.

am321 wrote:

Here is another update for me. It's 9:50AM ET and now I have a tracking number via UPS and they said that it's out for delivery currently. I'm now able to see my information on T-Mobile's website and the app. Like one of the representatives told me, I guess there was some issues with tracking orders on the T-Mobile side and what they saw on the screen when I called in was wrong. But I'm glad that UPS on their website has it on the way to me today. I also purchased a case off Amazon that was backordered, but now it's supposedly arriving today as well. Which this is even better for me so I don't have to wait to use my device or go to Best Buy and get a temporary case until my clear fully enclosed case with a built in screen protector arrives.

So to everybody that's still having shipping issues, I'm going to keep my fingers crossed and hope that you receive your devices soon!

What was your original delivery date?

Here is another update for me. It's 9:50AM ET and now I have a tracking number via UPS and they said that it's out for delivery currently. I'm now able to see my information on T-Mobile's website and the app. Like one of the representatives told me, I guess there was some issues with tracking orders on the T-Mobile side and what they saw on the screen when I called in was wrong. But I'm glad that UPS on their website has it on the way to me today. I also purchased a case off Amazon that was backordered, but now it's supposedly arriving today as well. Which this is even better for me so I don't have to wait to use my device or go to Best Buy and get a temporary case until my clear fully enclosed case with a built in screen protector arrives.

So to everybody that's still having shipping issues, I'm going to keep my fingers crossed and hope that you receive your devices soon!