Forum Discussion
LG G7 CHARGING PORT MOSITURE
11.8.18
I AM HAVING A PROBLEM WITH MY LG G7. KEEPS SHOWING THE MESSAGE CHARGING PORT BLOCKED MOISTURE/DEBRIS DECTECTED. THERE IS NO MOISTURE OR DEBRIS IN THE PORT. WHATS GOING ON?
I HAVE READ THAT THE V30 IS ALSO HAVING THIS PROBLEM.
THIS PHONE IS ONLY 5 MONTHS OLD
Continually turning it off to charge it is inconvenient but an easy workaround to say the least. As far as an update goes, I don't see any upcoming for the LG G7, but you can keep an eye on our Actualizaciones de software page. We're in the process of updating it which is why you don't see any devices listed at the moment. If anything else comes up to solve the charging port message, I'll be sure to send the info your way.
11.9.18
TMO AMANDA, THE FIRST TIME I SAW THIS MESSAGE WAS LIKE 2 MONTHS AGO AND THEN WENT AWAY. THE LAST TWO WEEKS THE MESSAGE IS BACK. I CAN CHARGE UP THE PHONE IF I TURN OFF AND THEN BACK ON AND THEN PLUG IN THE CHARGING CABLE. SOMETIME TAKES A COUPLE OF TRIES. PHONE SEEMS TO WORK OK.
DID NOT START AFTER A SOFTWARE UPDATE THAT I CAN TELL
YES TRIED CLEAN OUT THE CHARGING PORT WITH A TOOTH BRUSH
SOFT WARE VERSION FROM SETTINGS ABOUT PHONE SOFTWARE INFO G710TM10K
I HAVE A BACK UP PHONE WHICH IS ALSO A G7. USED THE COPY PROGRAM TO COPY FROM THE GRAY TO THE RED PHONE. THE GRAY PHONE HAS THE MESSAGE AND THE RED PHONE SEEMS TO BE OK.
THANKS FOR YOUR INTEREST BOUT TRYING TO HELP ME RESOLVE THIS ISSUE
I'm sure that error gets pretty annoying especially since it hasn't been exposed to moisture or debris. I've heard of this happening on the G6 but not so much on the G7. ¿Cuándo comenzó esto? Did it start after a recent software update? Have you tried cleaning out the charging port? Lastly, can you confirm the version of software you're running on your phone?
