Forum Discussion

harvey62's avatar
harvey62
Newbie Caller
Hace 3 años

LG G7 error message this morning

LG G7 phone is getting constant LG IMS keeps stopping message/  
  • SocialCatastrop's avatar
    SocialCatastrop
    Hace 3 años

    Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

     

    Force stop and clear data.

     

    This has fixed the issue for my mother's v20.  At least for now…

     

    And it is completely absurd that LG/TMobile are telling people to factory reset.

StateLineMidwes's avatar
StateLineMidwes
Transmission Trainee
Hace 3 años

These threads getting "PROBLEM SOLVED" headlines and green-check-mark headings are untrue and very unhelpful.  Somehow the thousands of us who have had our phones bricked for two days (so far) need to communicate to T-Mobile that the problem is NOT yet solved.

The "LG IMS com" system app is designed to instantly restart and reload cache in the event that it stops or is forced-stop.  When you force-stop it or clear the cache, you can easily see that it restarts and reloads immediately.  This is logical and proper behavior for an app that is required for basic phone function...it needs to run all the time.

However, T-Mobile evidently changed something yesterday (Sunday) that was not compatible with the LG IMS system app in LG phones.  For thousands of customers, NONE of the fixes posted in dozens of forums and dozens of YouTube videos work at all.

Do yourself a favor and start documenting all the labor-hours you are losing by having non-functional phones for so many days, and all the labor-hours trying out all the false fixes, the hours spent on hold listening to the customer service recording, the miles you are driving to T-Mobile retail stores, the value of all the photos and files you are losing doing "hard resets", and the cost of replacing phones!  This problem is extremely widespread and the economic damage is already in the multi-millions, and growing every day.

We need to respectfully inform T-Mobile that the big green “PROBLEM SOLVED” headlines are not true, and they need to accomplish one of two things (it’s only fair and it’s good business):

  1.  Either restore the network back to how it was last Saturday before all these problems began for tens of thousands of people, or --
  2. Offer generous discounts for the injured customers with bricked phones to purchase non-LG phones so they can get back to work… and the discounts need to be retroactive to today, because many desperate customers are rushing to T-Mobile stores and buying new phones today.