Forum Discussion
LG IMS has stopped
Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?
Hey everybody!
Great news!! LG was able to release new updates that fully resolve the recent "IMS stopped" pop up issues. The fix is pretty quick and can be found on our support site. Here is the link that you can follow to see how to install the needed updates. IMS de LG se detuvo | Asistencia de T-Mobile
In a few short clicks, those pesky popups will be a thing of the past.
Marya D'Souza wrote:The LG IMS Service is a service that is specifically available on the LG devices to have both VoLTE and WIFI features. El LG IMS Service is used on any supported LG devices. But recently, it is showing the error, "Unfortunately, LG IMS has stopped functioning". The reason why this error is popping up is still unknown. However, this only happens when the Wi-Fi is switched to the Mobile network. Yes, you can fix this error and make it that you have multiple options for solving this issue.
Firstly, remove any updated programs from your device. Also, remove newly downloaded apps. This should be done if you have downloaded any recent apps. In your phone's app, dial the number, "277634#8#". From the menu, click on the IP Version and change it to IPV4V6. If nothing works then the simplest way would be to Factory reset your device.
“However, this only happens when the Wi-Fi is switched to the Mobile network.”
This is incorrect. My phone has been on Wi-Fi all day without me turning it off or going outside the range of my home Wi-Fi. The ONLY thing that has worked to solve this is by force stopping the “com-lge-ims-rcsprovider” process and clearing it's data before it is restarted. After that, it has stopped failing. This has nothing to do with updated programs or network settings, and a factory reset (as many others on this thread have ALREADY said) does not resolve the issue. Something stuck in the IMS process data is causing the issue and clearing that data resolves the issue.
