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timmob's avatar
timmob
Roaming Rookie
Hace 3 años

"LG IMS keeps stopping"

This started on one family member's V30 yesterday and another today. This affects more than one LG model. Obviously T-mobile has changed something in the network. See this thread here: https://co...
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  • fidget37's avatar
    fidget37
    Hace 3 años

    ok, just used the following suggestion:

    SocialCatastrophe wrote:

    Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

     

    Force stop and clear data.

     

    This has fixed the issue for my mother's v20.  At least for now…

     

    At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,

LIONHRTTPA's avatar
LIONHRTTPA
Transmission Trainee
Hace 3 años
Amber067 wrote:
LIONHRTTPA wrote:
timmob wrote:

I wrote to LG and they sent me the attached PDF instructions. I've performed it on both phones and it works until the phone is powered off. I'll contact them again.

 

THE BEST SOLUTION many have found (and easiest, which was posted by a tech on Monday night) and which allows WIFI to be turned on and RESTARTING the phone  (without the debilitating popup returning) is the following:

  • Settings > Network & Internet > Mobile Networks > Access Point Names > 3 dots > Restore Default Settings.

I just tried this and it did not work. :( 

To be clear, the PDF  solution in the link is iffy because it is poorly written. Carefully do the following after rebooting your phone:

Solution #1

  • Settings > Network & Internet > Mobile Networks > Access Point Names > 3 dots > Restore Default Settings.

If that does not do it, make sure WIFI is off and stays off, reboot phone carefully, make sure WIFI is off and do Solution #2 and repeat Solution #1 again.

Solution #2

FIX

  1. DO NOT FACTORY RESET YOUR PHONE
  2. Turn off WIFI
  3. REBOOT PHONE (ensure WIFI didn’t restart or make it stay off in phone settings
  4. Ve a Configuraciones →
  5. Apps/notifications ->
  6. App info ->
  7. Three dots ->
  8. Show System ->
  9. com-lge-ims-rcsprovider ->
  10. Almacenamiento
  11. BORRAR CACHÉ
  12. FORCE STOP  (After clearing CACHE)
  13. CLEAR DATA (This will not delete your texts)
  14. FORCE STOP  (After clearing DATA)
  15. Leave Settings. Popups should stop.
  16. Reboot. Popups should remain gone unless you turn WIFI back on.

GO BACK AND REPEAT SOLUTION #1