Forum Discussion
"LG IMS keeps stopping"
This started on one family member’s V30 yesterday and another today.
This affects more than one LG model.
Obviously T-mobile has changed something in the network.
See this thread here:
https://community.t-mobile.com/android-9/lg-g7-error-message-this-morning-43550
I have tried safe-mode, Disabling mobile data. Etc, etc. including all suggested on the internet and above thread with no success.
I would advise against making any changes until an official response is issued from someone with sufficient knowledge to understand what network-wide changes were made and explain how to correct the problem or how T-mobile intends to correct the problem.
I worked this issue for more than 8 hours today!
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
- ShelzyTransmission Trainee
I tried just about all the solutions here and still nothing. I tried removing SIM card, tried the steps in the settings, tried calling the phone number to change ip address but couldn't find it, I am frustrated with this now and it pissed me off because it interrupts whatever I do on my phone and even shuts down and pops back on! WTH. Someone at T-mobile must know what happened and what they were doing right before this happened. How can it be only the LG phones? They did something to get us to get rid of these phones and have to purchase new phones!
- NashBrownRoaming Rookie
Msutton wrote:
fidget37 wrote:
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
Thank you thank you...seems to have stopped!!
- NashBrownRoaming Rookie
Have you Tried the developer options? It keeps going off on me.. Im going to look into those options now.
- NashBrownRoaming Rookie
Do you think a system restore would work?
- NashBrownRoaming Rookie
its only hitting LG’s from what Im learning.
- ToniJeanNewbie Caller
I woke up to this message on my LG 6 phone: “Unfortunately, LG IMS has stopped.”
I have tried everything, shy of a Factory Reset. So frustrating! Not sure what to do, if there's anything I can do.
Has anyone taken their phone with this issue to a T-Mobile Store to have it checked? If so, what did they say about it?
- Martin_999Newbie Caller
fidget37 wrote:
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
this worked for me… clearing the cache and data in the settings stopped the 'every 3 second popup'… no idea if it will survive a restart, and i don't plan on finding out, just gonna leave my phone on for a while!!! Thanks for the excellent insight to resolving this annoying issue !!!
- harleybear7762Roaming Rookie
RickTM wrote:
This issue just hit my wife's phone. Did the obvious things, restart, attempt to close, disable, etc. We have identical LG phones "G7 ThinQ". These are Android 10 phones. Now I'm concerned if mine will show the same issues. I hope that this is a transient issue on T-Mobiles part.
Same here… I have a LG G7 ThinQ. Just started today.
- MeloMelRoaming Rookie
Peeks wrote:
it looks like a sim card issue when i took it out it stopped
I did take out the sim card and yes it stopped. I waited about 10 seconds and there was no "LG IMS keeps stopping" message. I placed the sim card back in and it took about 4 seconds for the "LG IMS keeps stopping" message to pop up again. UGH! I guess I'll just wait for them to figure it out. They need to hurry because I can't work like this.
- MeloMelRoaming Rookie
I called TMOBILE for my LG phone and the automated system says there seems to be an outage in my area that may not allow for phone calls to be made in the area. Well duh! I am able to make and receive calls on my LG; its just the "LG IMS keeps stopping" message. I have no problems with my Samsung or iPhones.