Forum Discussion
"LG IMS keeps stopping"
This started on one family member’s V30 yesterday and another today.
This affects more than one LG model.
Obviously T-mobile has changed something in the network.
See this thread here:
https://community.t-mobile.com/android-9/lg-g7-error-message-this-morning-43550
I have tried safe-mode, Disabling mobile data. Etc, etc. including all suggested on the internet and above thread with no success.
I would advise against making any changes until an official response is issued from someone with sufficient knowledge to understand what network-wide changes were made and explain how to correct the problem or how T-mobile intends to correct the problem.
I worked this issue for more than 8 hours today!
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
As noted above by others, This worked for our two LG Stylo 4 phones on android 8.1 (I think that’s the version #):
SHUT OFF WiFi. This is one of the triggers for the issue. Just use the cellular data capability of the phone, people. Just shut it OFF, T-mobile is counting any WiFi data towards your limit (if you have one) anyways!!! It's also MORE SECURE than the starbucks WiFi people...
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
CLEAR DATA then FORCE STOP.
DO NOT turn off the phone,
Why are these LGs at andriod v 8.1 when everyone else seems to be at v 10 ???
I may be new here, but I’m definitely not new to IT.
vegassuzi wrote:
Tmobile says its an LG issue and to call them l 833-378-0003. Problem is,, I can't make a phone call.
UPDATE from Tmobile: Oh my! I can't imagine what you're feeling right especially that you don't have a spare phone right now to use just to have this issue and I know how essential our service and phone can be, but one's thing for sure is that LG is now working double time to fix this issue as this only temporary and this would definitely get fixed in no time. This may not be T-Mobile's issue but we're to help and assure that they are working on the clock now for you. Sounds good?
Are they just pointing fingers at each other and no one doing anything? This just started today so one of you did this. Either T-mobile or Lg. Why is it saying LG IMS? One of you fix it now.
Hedge Ridge wrote:
My K40 has the issue but my wife's K20 does not. She is running Android 9. May be a problem with Android 10
Mine is 9 and it has it!😝
Shelzy wrote:
vegassuzi wrote:
Tmobile says its an LG issue and to call them l 833-378-0003. Problem is,, I can't make a phone call.
UPDATE from Tmobile: Oh my! I can't imagine what you're feeling right especially that you don't have a spare phone right now to use just to have this issue and I know how essential our service and phone can be, but one's thing for sure is that LG is now working double time to fix this issue as this only temporary and this would definitely get fixed in no time. This may not be T-Mobile's issue but we're to help and assure that they are working on the clock now for you. Sounds good?
Are they just pointing fingers at each other and no one doing anything? This just started today so one of you did this. Either T-mobile or Lg. Why is it saying LG IMS? One of you fix it now.
Did anyone get a chilling filling when they read the update above? That sounded a bit threatening like almost a ha ha its the only phone you have too bad for you. Wow! Where you at?
so helpfull kat.
i forced stop on the rct and got all my old messages to come in still giving error message though. tmobile should have communicated with lg by now with a fix
if i can find the fix on here then tmobile should be giving it out. i can make calls now
The fix listed above did not work for me on my v20
Both of our LG phones started getting the "LG IMS Keeps Stopping" popup every three seconds starting yesterday. I followed the instructions on a half-dozen YouTube videos exactly, and NONE of them had any effect. Then I checked a half-dozen forums and followed all their advice (except a factory reset) and NONE of them had any effect.
Unfortunately, it appears that some folks on YouTube are exploiting this problem by posting "fixes" that they have not tested or confirmed, because all they want is the views and the clicks. They know that desperate users will watch the video to the end, even though it does not work.
Evidently T-Mobile changed something on Sunday that makes the LG IMS system app "stutter" (but not stop) every three seconds. That is apparent because the phone can still send/receive voice calls and text messages, and "clearing the cache" and "force stopping" only works for a few seconds before the app resets and attempts to function again -- triggering that endless popup message every three seconds!
LG has stopped making phones, but supposedly promised support for a couple more years. T-Mobile and LG have been mum on the problem so far, even though it evidently affects just about every LG phone on T-Mobile -- that could be hundreds of thousands.
It is frustrating that the forums and YouTube are full of false fixes, and the minor news coverage so far says “a small number” are affected (which is not true).
LG has folded with their phone division and is no longer making phones. They claim they will keep the current phones updated.. Right now, looking unlikely! Still getting the pop up. On my way to buy a Samsung!!!!
