"LG IMS keeps stopping"

THANK YOU to everyone who is trying to help!  It is not your fault that most of us still have non-usable phones!  You are doing a good job trying to help and you deserve total appreciation for your efforts.  By the way, if you purchase a new phone, comment to the retail store why you are doing so… and save the receipts.  This problem is so widespread, it is involving many thousands of persons.  But again, thank you sincerely to all the posters… without you, we would not have evidence of the very large number of people affected.  Much appreciated!

Rhino7 wrote:

I did two main steps. Turn on airplane mode. Then do

1. Go to settings – apps & notifications – app info
2. Click on the three dots in the upper right corner
3. Select Show System
4. Click com.lge.ims.rcsprovider
5. Choose storage
6. Clear cache, data and force stop

That  didnt help me at all. But I immediately did the next step and it worked.

 

1. Go to the hidden menu by dialing 277634#*#.
2. Find and tap on “Versión de IP.”
3. Change the setting from “IPV6V4” to “IPV4V6.”

Find IMS Setting then IP Version and change it.

SO i ended up doing this and so far so good. i did have to do step 1 over again like 3 times until the pop up stopped. I then went and dialed the 277634#*# number and found the ip version option and switched to IPV4V6 and it working. atleast for now.

Still working after about 10 hours.

AyoPo wrote:

ToniJean wrote:

I woke up to this message on my LG 6 phone: “Unfortunately, LG IMS has stopped.”

I have tried everything, shy of a Factory Reset.  So frustrating!  Not sure what to do, if there's anything I can do.  

Has anyone taken their phone with this issue to a T-Mobile Store to have it checked?  If so, what did they say about it?

 

 

T-mobile customer service said to wait for a system update. T-mobile store's only solution is to sell you a new phone. All t-mobile stores know how to do are swap sim cards and sell phones. No other knowledge what so ever.

I just figured out a solution. My wife and I have identical LG Thinq phones and hers was not affected. So I checked every setting to make sure all were matching and found a mismatch. The access point network was missing from mine with the lg ims keeps stopping issue. Go to network & internet> Mobile networks> Access point names> click three dots> Restore default settings. After clicking restore default settings, T-Mobile LTE fast.t-mobile.com appeared in Access point names along with the 4G LTE symbol in the top right corner. Internet, phone, text, and all apps are back to normal. Have a great day everyone!

NashBrown wrote:

Msutton wrote:

fidget37 wrote:

ok, just used the following suggestion:

SocialCatastrophe wrote:

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

 

Force stop and clear data.

 

This has fixed the issue for my mother's v20.  At least for now…

 

At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,

Thank you thank you...seems to have stopped!!

 

Thank you so much this actually worked for my phone sing Android 9 on an Aristo4+.   

Update: I see now that this same procedure was recently published by someone else. 

Had the same issue with an LG V30 -- tried some of the suggestions on this thread and they didn't work. Called 611 and the rep gave me a solution that worked the first time I tried it. It continues to work after multiple reboots. 

• Set airplane mode so that the messages stop plaguing you while you do the rest of these steps. 
• Goto Settings->Apps & notifications->App info
• Click the “...” menu in the upper-right corner and select “Show system”
• Click on the app “com.lge.ims.rcsprovider”
• Click on “Force stop”
• Click on “Storage” and clear both cache and data. 
• Repeat the previous 2 steps a couple of time (Force stop, clear cache, clear data).
• Disable airplane mode.

Hope this helps others!

Marc

I'm convinced that the problem is T-Mobile and not LG regardless of what we are being told. My reasoning for this is simply that my wife has the exact same LG phone that I have which is on a Verizon account and she has no problems at all. A friend has a LG 60 on a verizon account and has no problems at all. I have 2 LG phones both on T-Mobile (for 23 years) and both have the annoying & repeated IMG not working or has stopped messages. T-Mobile says buy a different phone. I say "I bought these phones from you and have been with you for 23 years, FIX THEM. Note: It is much cheaper to switch carriers than to buy new phones and if you couldn't keep them working on your network, you shouldn't have sold them to me at your store in DeLand, Florida.

Same here...even tried the hidden menu in which you use the dial pad to access. The dialer would close itself after i would MAYBE get the first 3 numbers pressed…..I'm worried.

tiffc wrote:

Same here...even tried the hidden menu in which you use the dial pad to access. The dialer would close itself after i would MAYBE get the first 3 numbers pressed…..I'm worried.

yep, found that hidden menu as well --- never knew that existed ;) 

ToniJean wrote:

I woke up to this message on my LG 6 phone: “Unfortunately, LG IMS has stopped.”

I have tried everything, shy of a Factory Reset.  So frustrating!  Not sure what to do, if there's anything I can do.  

Has anyone taken their phone with this issue to a T-Mobile Store to have it checked?  If so, what did they say about it?

 

 

on another thread in here - i saw that several took into a store with no success