Forum Discussion
"LG IMS keeps stopping"
This started on one family member’s V30 yesterday and another today.
This affects more than one LG model.
Obviously T-mobile has changed something in the network.
See this thread here:
https://community.t-mobile.com/android-9/lg-g7-error-message-this-morning-43550
I have tried safe-mode, Disabling mobile data. Etc, etc. including all suggested on the internet and above thread with no success.
I would advise against making any changes until an official response is issued from someone with sufficient knowledge to understand what network-wide changes were made and explain how to correct the problem or how T-mobile intends to correct the problem.
I worked this issue for more than 8 hours today!
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
- MsuttonNewbie Caller
fidget37 wrote:
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
Thank you thank you...seems to have stopped!!
- Larry56Roaming Rookie
I don't know if it's a problem caused by T-Mobile or LG as it's normal for one firm to blame the other. However, enough is enough and someone needs to straighten out this mess and quickly.
- Martin_999Newbie Caller
fidget37 wrote:
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
this worked for me… clearing the cache and data in the settings stopped the 'every 3 second popup'… no idea if it will survive a restart, and i don't plan on finding out, just gonna leave my phone on for a while!!! Thanks for the excellent insight to resolving this annoying issue !!!
- Pbr397Newbie Caller
timmob wrote:
This started on one family member’s V30 yesterday and another today.
This affects more than one LG model.
Obviously T-mobile has changed something in the network.
See this thread here:
https://community.t-mobile.com/android-9/lg-g7-error-message-this-morning-43550
I have tried safe-mode, Disabling mobile data. Etc, etc. including all suggested on the internet and above thread with no success.
I would advise against making any changes until an official response is issued from someone with sufficient knowledge to understand what network-wide changes were made and explain how to correct the problem or how T-mobile intends to correct the problem.
I worked this issue for more than 8 hours today!
I've had this problem all day (8hrs). Went to a physical Tmobile. They spent 30mins working on the issue and found no solutions. Hopefully Tmobile sees everyone having the same problem and issues a fix.
- ScolegliddenNetwork Novice
Curious...is this just a problem with T-Mobile?
- sikupRoaming Rookie
fidget37 wrote:
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
Worked so far on my Stylus 4. Don't power down - gotcha. Thanks much.
- fidget37Roaming Rookie
ToniJean wrote:
I woke up to this message on my LG 6 phone: “Unfortunately, LG IMS has stopped.”
I have tried everything, shy of a Factory Reset. So frustrating! Not sure what to do, if there's anything I can do.
Has anyone taken their phone with this issue to a T-Mobile Store to have it checked? If so, what did they say about it?
on another thread in here - i saw that several took into a store with no success
- fidget37Roaming Rookie
tiffc wrote:
Same here...even tried the hidden menu in which you use the dial pad to access. The dialer would close itself after i would MAYBE get the first 3 numbers pressed…..I'm worried.
yep, found that hidden menu as well --- never knew that existed ;)
- tiffcNewbie Caller
Same here...even tried the hidden menu in which you use the dial pad to access. The dialer would close itself after i would MAYBE get the first 3 numbers pressed…..I'm worried.
- Rick_ScherpingNewbie Caller
I just got off a chat with T-Mobile support at 4:33 pm (central time), this was their response:
"I know how important it is to have a working phone most especially this time. As per checking here, the reported issue is from the LG and LG is already aware of this. As of the moment LG is already working closely on getting this fix the soonest the possible. We are also waiting an update form them regarding the issue."
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