Forum Discussion
"LG IMS keeps stopping"
This started on one family member’s V30 yesterday and another today.
This affects more than one LG model.
Obviously T-mobile has changed something in the network.
See this thread here:
https://community.t-mobile.com/android-9/lg-g7-error-message-this-morning-43550
I have tried safe-mode, Disabling mobile data. Etc, etc. including all suggested on the internet and above thread with no success.
I would advise against making any changes until an official response is issued from someone with sufficient knowledge to understand what network-wide changes were made and explain how to correct the problem or how T-mobile intends to correct the problem.
I worked this issue for more than 8 hours today!
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
MeloMel wrote:
Msutton wrote:
fidget37 wrote:
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
Thank you thank you...seems to have stopped!!
I tried this as well but this did not work for me.
This worked for me as far as being able to send/ receive. Thanks. Popup still is active tho. Tmobile says LG is aware of issue and working on it.
MeloMel wrote:
Msutton wrote:
fidget37 wrote:
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
Thank you thank you...seems to have stopped!!
I tried this as well but this did not work for me.
Did not work for me as well. It kept turning back on immediately.
My K40 has the issue but my wife's K20 does not. She is running Android 9. May be a problem with Android 10
Tmobile says its an LG issue and to call them l 833-378-0003. Problem is,, I can't make a phone call.
UPDATE from Tmobile: Oh my! I can't imagine what you're feeling right especially that you don't have a spare phone right now to use just to have this issue and I know how essential our service and phone can be, but one's thing for sure is that LG is now working double time to fix this issue as this only temporary and this would definitely get fixed in no time. This may not be T-Mobile's issue but we're to help and assure that they are working on the clock now for you. Sounds good?
I called TMOBILE for my LG phone and the automated system says there seems to be an outage in my area that may not allow for phone calls to be made in the area. Well duh! I am able to make and receive calls on my LG; its just the "LG IMS keeps stopping" message. I have no problems with my Samsung or iPhones.
Msutton wrote:
fidget37 wrote:
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
Thank you thank you...seems to have stopped!!
I tried this as well but this did not work for me.
Peeks wrote:
it looks like a sim card issue when i took it out it stopped
I did take out the sim card and yes it stopped. I waited about 10 seconds and there was no "LG IMS keeps stopping" message. I placed the sim card back in and it took about 4 seconds for the "LG IMS keeps stopping" message to pop up again. UGH! I guess I'll just wait for them to figure it out. They need to hurry because I can't work like this.
This is definetly a T Mobile issue! I went in to the store and they told me LG updated/took away messaging overnight. Butmy daughter has a LG same phone as me but it is a sprint phone on tmobile network. They are lying anwe should be refunded or something. Iwas told my phone will never work again because LG stopped making them and tmobile is shutting stuff down on them.. A way to force us into buying an expensive new phone. I am beyond upset!!!!! Done with tmobile!
RickTM wrote:
This issue just hit my wife's phone. Did the obvious things, restart, attempt to close, disable, etc. We have identical LG phones "G7 ThinQ". These are Android 10 phones. Now I'm concerned if mine will show the same issues. I hope that this is a transient issue on T-Mobiles part.
Same here… I have a LG G7 ThinQ. Just started today.
There is nothing wrong with your LG phones. This is a T-Mobile network problem. LG has not made any changes to their cell phone android operating system or system apps, so T-Mobile must have made a network change that caused this error to pop-up. Push T-Mobile to correct their error.
