Forum Discussion
"LG IMS keeps stopping"
This started on one family member’s V30 yesterday and another today.
This affects more than one LG model.
Obviously T-mobile has changed something in the network.
See this thread here:
https://community.t-mobile.com/android-9/lg-g7-error-message-this-morning-43550
I have tried safe-mode, Disabling mobile data. Etc, etc. including all suggested on the internet and above thread with no success.
I would advise against making any changes until an official response is issued from someone with sufficient knowledge to understand what network-wide changes were made and explain how to correct the problem or how T-mobile intends to correct the problem.
I worked this issue for more than 8 hours today!
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
if i can find the fix on here then tmobile should be giving it out. i can make calls now
i forced stop on the rct and got all my old messages to come in still giving error message though. tmobile should have communicated with lg by now with a fix
so helpfull kat.
Garbagephone wrote:
Tmobile is the problem. Once this is fixed. Run.
Then I suggest you run getting all tech. Glitches happen. I have had very very VERY few problems with T-Mobile in the 18 years I've had them. Hubby has had multiple problems with his carrier and is switching to T-Mobile.
If you don't like them, get off their forums.
Shelzy wrote:
vegassuzi wrote:
Tmobile says its an LG issue and to call them l 833-378-0003. Problem is,, I can't make a phone call.
UPDATE from Tmobile: Oh my! I can't imagine what you're feeling right especially that you don't have a spare phone right now to use just to have this issue and I know how essential our service and phone can be, but one's thing for sure is that LG is now working double time to fix this issue as this only temporary and this would definitely get fixed in no time. This may not be T-Mobile's issue but we're to help and assure that they are working on the clock now for you. Sounds good?
Are they just pointing fingers at each other and no one doing anything? This just started today so one of you did this. Either T-mobile or Lg. Why is it saying LG IMS? One of you fix it now.
Did anyone get a chilling filling when they read the update above? That sounded a bit threatening like almost a ha ha its the only phone you have too bad for you. Wow! Where you at?
Hedge Ridge wrote:
My K40 has the issue but my wife's K20 does not. She is running Android 9. May be a problem with Android 10
Mine is 9 and it has it!😝
If it did nothing when that person reset his phone then why should I do it? Lose everything on my phone? This is ridiculous! I'm going to sit here and wait for someone to fix it.
I tried just about all the solutions here and still nothing. I tried removing SIM card, tried the steps in the settings, tried calling the phone number to change ip address but couldn't find it, I am frustrated with this now and it pissed me off because it interrupts whatever I do on my phone and even shuts down and pops back on! WTH. Someone at T-mobile must know what happened and what they were doing right before this happened. How can it be only the LG phones? They did something to get us to get rid of these phones and have to purchase new phones!
Got off the phone with Tmobile and of course they are pointing the finger at LG and an update they did. Rep said I had to call LG to resolve. Has any other carriers had this issue with LG phones or is it just Tmobile?
Peeks wrote:
it looks like a sim card issue when i took it out it stopped
Yes, without SIM, it's OK. with SIM happens again. T-mobile have to resolve this problem..
