"LG IMS keeps stopping"

Both of our LG phones started getting the "LG IMS Keeps Stopping" popup every three seconds starting yesterday.  I followed the instructions on a half-dozen YouTube videos exactly, and NONE of them had any effect.  Then I checked a half-dozen forums and followed all their advice (except a factory reset) and NONE of them had any effect.

Unfortunately, it appears that some folks on YouTube are exploiting this problem by posting "fixes" that they have not tested or confirmed, because all they want is the views and the clicks.  They know that desperate users will watch the video to the end, even though it does not work.

Evidently T-Mobile changed something on Sunday that makes the LG IMS system app "stutter" (but not stop) every three seconds.  That is apparent because the phone can still send/receive voice calls and text messages, and "clearing the cache" and "force stopping" only works for a few seconds before the app resets and attempts to function again -- triggering that endless popup message every three seconds!

LG has stopped making phones, but supposedly promised support for a couple more years.  T-Mobile and LG have been mum on the problem so far, even though it evidently affects just about every LG phone on T-Mobile -- that could be hundreds of thousands.

It is frustrating that the forums and YouTube are full of false fixes, and the minor news coverage so far says “a small number” are affected (which is not true).

I did two main steps. Turn on airplane mode. Then do

1. Go to settings – apps & notifications – app info
2. Click on the three dots in the upper right corner
3. Select Show System
4. Click com.lge.ims.rcsprovider
5. Choose storage
6. Clear cache, data and force stop

That  didnt help me at all. But I immediately did the next step and it worked.

1. Go to the hidden menu by dialing 277634#*#.
2. Find and tap on “Versión de IP.”
3. Change the setting from “IPV6V4” to “IPV4V6.”

Find IMS Setting then IP Version and change it.

After trying sever fixes  the above fixed my old XM 212 Aristo plus with replaceable battery... Thanks Gypsyd8 ....although had to go back & forth  on force stop clear data/catches before force stop held...

NashBrown wrote:

Msutton wrote:

fidget37 wrote:

ok, just used the following suggestion:

SocialCatastrophe wrote:

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

 

Force stop and clear data.

 

This has fixed the issue for my mother's v20.  At least for now…

 

At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,

Thank you thank you...seems to have stopped!!

Sadly it didn't work for me 😔

fidget37 wrote:

ok, just used the following suggestion:

SocialCatastrophe wrote:

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

 

Force stop and clear data.

 

This has fixed the issue for my mother's v20.  At least for now…

 

At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,

Did not work for me.

The fix listed above did not work for me on my v20

put the phone on airplane mode. 

Entonces

Force stop/clear data from com.lge.ims.rcsprovider

This makes is stop, but phone does not work

Entonces

 go to phone, dial 277634#*# to access secret menu

Entonces 

Go to IMS SETTINGS and switch IP VERSION to IPV4V6

Then restore phone functionality by switching airplane mode off.

Haven't seen the error since doing this.
 

Still stopping auto-pay and finding another provider. I am DONE with T-mobile

I talked with LG Support chat and they are aware of the issue and are hoping to push a fix out in the next 24 hours.

I asked them specifically if they will do this fix for older phones like the LG v20, and they said “yes”.

The “fix” will be pushed to your phone and found in the same spot as your regular LG Phone updates were located.

Msutton wrote:

fidget37 wrote:

ok, just used the following suggestion:

SocialCatastrophe wrote:

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

 

Force stop and clear data.

 

This has fixed the issue for my mother's v20.  At least for now…

 

At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,

Thank you thank you...seems to have stopped!!

Fixed it with LG S 5.