Forum Discussion
LG V20 Text
I have one contact that will not give the option to send a SCHEDULED TEXT. As a matter of fact this one contact also does not give the option to ADD SUBJECT. All other contacts give the option to schedule text and add subject. I have deleted the contact and rebooted the phone at leas 3 times but it still does not show the option to schedule text and add subject. Any help would be greatly appreciated.
That's definitely a good call out. It might also be worth trying to note whether the problem comes back after you use a certain app each time, to see if something else is disrupting it.
- Marissa
That's a shame! Do you mind taking a look at my original reply and letting us know a little more about the contact you're having trouble with?
- Marissa
Marissa,
The contact in question is also a long time T-Mobile customer. Her phone is LG Stylo2 Plus. There is nothing odd about the contact entry it looks the same as the other entries.
Maybe in a couple of days I will go to a T-Mobile store and ask them to take a look at it. Will keep you posted.
Please do! It's odd that it's T-Mobile to T-Mobile. Do you know if your friend has a data plan, and/or what type of device they use? This is sort of a far-out guess, but I do believe that adding a subject forces a message as MMS; so if for some reason that's not an option for them, maybe that's why you can't create that type of message for them? I'd definitely love to hear what happens at the store if you decide to go!
- Marissa
She has an unlimited data plan.
Well, that answers that! Please do let us know what insight you gain from having us physically take a look at this!
- Marissa
Hi there! Just checking to see if you have any new info you'd like to let us know about. I'm curious to see what our store folks found out. Please let us know. Thanks!
I should get to a T-Mobile store sometime this week. Will let you know what happens.
Awesome! Thanks for coming back and keep us updated.
Just wanted to check in and see if there were any updates! 😊
-Lauren
Hola, @aceh! We haven't heard from you in a bit, so we just wanted to see how things were going. Were you able to squeeze a trip to the store into your schedule?
- Marissa
