Forum Discussion
LG V60 WiFi Connection Failures on 5GHz Band
LG V60 ThinQ frequently disconnects from 5GHz WiFi networks and will not reconnect or even see the network until I reboot the phone. No other devices experience this issue with my router / network. I have performed extensive troubleshooting restarting every component, changing the wireless broadcast channel on my router, etc. which does not resolve the issue. When will an update be released to fix this? This needs to be escalated to LG and Qualcomm and an update badly needs to be issued.
I've heard the same thing from our Support folks that Qualcomm is working on a firmware update to address this issue.I don't have any information on timing yet though.
I have sent this internally, but we haven't gotten anything internally mentioning this being an issue. You haven't heard anything from LG support personally have you?
No. They would refer your customers back to you since T-Mobile manages the
software on the device.
My router at home is a Zyxel, Model No: XMG3512-B10A
I'd like to add that I called LG technical support last week and they told me that this was not an issue they are aware of. Their only solution was to have me send in my device for repair which I have declined for now (this repair service would cost me another $20).
The GStyle Magazine article I shared earlier claims that Qualcomm was working on a patch to fix this issue. I'm not sure if perhaps this patch only went to AT&T customers. I'm also not sure how they obtained this information about Qualcomm.
Hola,
I was also running into this issue. My situation is the same where no other devices exhibit this. I did some troubleshooting and my findings are as follows:
Prueba 1
Using generic frontier fios router
-Phone disconnects from 5ghz band and disappears from available list. It is still under my saved networks.
-Router settings do not help nor does restarting phone or router (keeps disconnecting)
Prueba 2
Using 3rd party Netgear Nighthawk X6s AC3600 Tri Band router
-When connected phone retains connection to the band and does not disappear
Prueba 3
Initially connected to Frontier router then switch router out with the Netgear one without restarting phone
-Neither of the 5Ghz networks appear on the phone only the 2Ghz
-After restarting the phone, it connects to the 5Ghz band and keeps the connection without dropping
In my situation it seems that there is something with the phone that gets triggered by the Frontier router which drops the 5Ghz band completely. Is there any way of fixing this?
I've heard the same thing from our Support folks that Qualcomm is working on a firmware update to address this issue.I don't have any information on timing yet though.
There is a new software update out for the device, but it does not improve the 5GHz Wi-Fi performance. I'd still recommend getting it because it stops your V60 from muting randomly on speakerphone 😊
Any update on this issue, my wife and I both have the v60 and we both have this issue on our Google Nest WiFi. It's extremely frustrating!
i activated my V60 on Saturday and have zero issues with either band over wifi. have you performed the most recent update for the V60?
Just wanted to add that I am still having this issue as well, even with the latest software update. I contacted lg support and the representative noted that they weren't aware of this issue.
i have not ran into this with my V60… i actually tested this back and forth this last weekend and forgot to post in here about it..ran as it should on both 2.5 and 5 at my home on Xfinity
