Lost capability to text: Contacts show sip:[phone number]@msg.pc.tmobile.com;user=phone

paul888 wrote:

Hola,

 

I used to text this mobile phone for several months.  I am using a Samsung Galaxy S21.  However, today, the text fails to be sent.  Then, I look at my contacts for the mobile phone number and it is changed to:

sip:[phone number]@msg.pc.tmobile.com;user=phone

 

I removed this and updated the contacts with the correct phone number, but the text does not go through and the contacts is changed back to sip:[phone number]@msg.pc.tmobile.com;user=phone

 

Any idea what is going on?  I am able to text other people.

 

Gracias,

 

Paul

Same here.  But Android phone.  So annoying when T-Mobile has no idea how to fix it.  I can text, but random numbers can't text me back.  I was going to change phones, but seems like that won't work either reading these comments on this page.  Glad I didn't.  Yes, someone, "real Tech person", what's going on.  We get the same….sip:+phonenumber@msg.pc.tmobile.com;user=phone

So much trouble shooting over six times with customer service/tech support.  They changed phone twice, and change sim card.  Nothing!  So many hours and hours over the phone trying to solve.  No luck.  So annoying!!!  Going crazy. 

I have this issue as well.  In case it helps, I've noticed something that might help T-mobile better understand the issue and might help us all find a workaround.

I've found 2 contacts so far that have this problem.  Both of them are on my same family plan.  Although others on my family plan still work as expected, so it's seemingly hit-or-miss as to whether this problem occurs.

For the two contacts that have the problem, If I create a new chat and type in their name, it doesn't work as others have mentioned.  However, I am able to still text them if I do this:

• Open the contact in my contacts app
• Click the message icon to message them
• This opens up the messaging app on the historic thread I’ve had with the (functioning) contact.
• Texting out from this works.

However, once i text out using this method.  The texts *back* show up in the sip: named thread instead of my historic thread.

So, it’s not a great workaround, but if you really have to get a hold of someone, you can do it this way.

Tmobile… we'd very much like a fix for this.  ¡Gracias!

BTW, I’m using a Samsung S22 phone, on Android version 13.

Yes.  T-Mobile.  I just hate when they tell me issue resolved.  It's not resolved.  But I can't stand staying on the phone day after day, hour after hour, doing same trouble shooting and explaining.  And they think I'm happy with them.  Just a hassle to change plan at present time.  So dealing with it.  Since its just me.  Not husband or sons phone.  So will deal with the inconvenience.  Annoying!!!  Should knock off $10 per month for me dealing with this.  They give new customers new phones that cost thousands…..They owed me a screen protector, never arrived and $5 off trade in fee, said I didn't have to pay. 

fixthisgarbage123 wrote:

this isn't weird. this is pathetic that such a major bug has made into circulation. Tmobile FIX THIS GARBAGE NOW!!!!!!!! UNACCEPTABLE!!!!! 

hey try this fix

configuración

apps

almacenamiento

clear catche

clear data ---this will delete storage msgs

i did and worked, but download an alternative msg app i had for a while message+ verizon lol

paul888 wrote:

Hola,

 

I used to text this mobile phone for several months.  I am using a Samsung Galaxy S21.  However, today, the text fails to be sent.  Then, I look at my contacts for the mobile phone number and it is changed to:

sip:[phone number]@msg.pc.tmobile.com;user=phone

 

I removed this and updated the contacts with the correct phone number, but the text does not go through and the contacts is changed back to sip:[phone number]@msg.pc.tmobile.com;user=phone

 

Any idea what is going on?  I am able to text other people.

 

Gracias,

 

Paul

called and reps dont know whats going on...apparently they dont read this lol

rep got me to try this:

configuración

aplic.

almacenamiento

borrar caché

clear data----this will delete your storaged msgs

amyc wrote:

Yes.  T-Mobile.  I just hate when they tell me issue resolved.  It's not resolved.  But I can't stand staying on the phone day after day, hour after hour, doing same trouble shooting and explaining.  And they think I'm happy with them.  Just a hassle to change plan at present time.  So dealing with it.  Since its just me.  Not husband or sons phone.  So will deal with the inconvenience.  Annoying!!!  Should knock off $10 per month for me dealing with this.  They give new customers new phones that cost thousands…..They owed me a screen protector, never arrived and $5 off trade in fee, said I didn't have to pay. 

called and reps dont know whats going on...apparently they dont read this lol

rep got me to try this:

configuración

aplic.

almacenamiento

borrar caché

clear data----this will delete your storaged msgs

fixthisgarbage123 wrote:

this isn't weird. this is pathetic that such a major bug has made into circulation. Tmobile FIX THIS GARBAGE NOW!!!!!!!! UNACCEPTABLE!!!!! 

called and reps dont know whats going on...apparently they dont read this lol

rep got me to try this:

configuración

aplic.

almacenamiento

borrar caché

clear data----this will delete your storaged msgs

I had this problem with one contact. I deleted the contact. Added it back in. It fixed the problem. Now the name appears not that sip junk

bowmaiden wrote:

I had this problem with one contact. I deleted the contact. Added it back in. It fixed the problem. Now the name appears not that sip junk

I've tried this along with clearing the data and the cache in the app and nothing is working. This is only happening with one contact. Was fixed for a while but after the most recent update, it's happening again. Very frustrating!

malizgue wrote:

amyc wrote:

Yes.  T-Mobile.  I just hate when they tell me issue resolved.  It's not resolved.  But I can't stand staying on the phone day after day, hour after hour, doing same trouble shooting and explaining.  And they think I'm happy with them.  Just a hassle to change plan at present time.  So dealing with it.  Since its just me.  Not husband or sons phone.  So will deal with the inconvenience.  Annoying!!!  Should knock off $10 per month for me dealing with this.  They give new customers new phones that cost thousands…..They owed me a screen protector, never arrived and $5 off trade in fee, said I didn't have to pay. 

called and reps dont know whats going on...apparently they dont read this lol

rep got me to try this:

configuración

aplic.

almacenamiento

borrar caché

clear data----this will delete your storaged msgs

If you clear the data, will all messages delete? I have messages from my father who passed away that I don't want to delete. Do before I push that I'm scared they will be deleted. ¡Gracias de antemano!