Forum Discussion
New S24 Not Able To Send or Receive Texts
We just changed our plan to Go5GPlus which kicked in this past Saturday. Since then, I have been unable to send or receive text messages with my wife and 1 of my 2 kids (changed my phone from a Gs10 ...
Update: it's me, logged in as myself instead of my wife when I posted the original question. I hesitated pulling the factory reset until I exhausted all other options. We realized that the issue was not necessary on my gs24, but on the account with T-Mobile. My wife figured out that she couldn't text anybody not on an iphone from her iphone. Found a reddit thread that suggested activating family allowances on our account. We did, and it worked! No further issues. Such a simple fix after spending hours with T mobile trying to figure it out. Almost abandoned T-Mobile altogether in favor of another carrier...
Yes, Used SmartSwitch. Using Google messages but tried others with the same result. However, it started while I was still on my Gs10, and I upgraded hoping that would help, but the issue is still happening on the GS24. We have spent hours on the phone with support and went into the store last night and the employee spent an hour with their sales support. They apparently "started a ticket."
