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Jo1997's avatar
Jo1997
Newbie Caller
Hace 2 años

Not receiving texts from Verizon carriers!

Hello Everyone,

I'm looking for some sort of help if anyone has encountered the issue that I am having. I recently tried to make a switch over to Verizon from T-mobile and had begun the process online. Mistake number 1. In trying to do so I did not realized that I needed transfer of liability from the account that I was under in order to have my own account. After realizing how much of a mess it was to even do that I decided it was not worth it to switch after all and decided to stick with T-Mobile. Before my number could be on my own account the T-mobile rep said that my number was ported to verizon and needed to be ported back. I had called Verizon and had them port my number back as they said my number was only partially ported. After all that I had my own account on T-mobile. Now I am not receiving messages from ANY Verizon carriers and I dont know what is going on. Verizon carriers are able to receive my messages and calls but I cannot receive messages from them, just calls. I have spoken to multiple people with tmobile up to the engineers and they have stated that everything is clean on their end and have even rebroadcasted my number. I have tried every possible thing that I could on the phone in order to see if I could resolve the issue but have not had any luck. I talked with a verizon rep today and they said that my account would be deactivated when the billing cycle ends in February but only stated the messaging issue was on tmobiles end. I am stuck, losing serious hope, and no longer know what to do. Can anyone help???????

 

  • I am having this exact same problem.  I have tried Verizon and Tmobile for help and no one has been able to solve it.  Please someone here at Tmobile Escalated Tech help me.

  • Did you find a solution? We have the same problem. We switched 2 lines from Verizon, one of which didn't port cleanly the first time. That line will send to numbers on any carrier, SMS or MMS, but will not receive SMS texts from Verizon numbers. If the Verizon numbers are included in a group text there doesn't seem to be an issue.

    Like you we have no idea what else we can try to fix the problem. We have spent hours talking with T-Mobile techs and frankly I think they're out of ideas. The only things we haven't tried are restoring factory settings or putting the SIM card in a different phone.