Forum Discussion
Not receiving texts from Verizon carriers!
Hello Everyone,
I'm looking for some sort of help if anyone has encountered the issue that I am having. I recently tried to make a switch over to Verizon from T-mobile and had begun the process online. Mistake number 1. In trying to do so I did not realized that I needed transfer of liability from the account that I was under in order to have my own account. After realizing how much of a mess it was to even do that I decided it was not worth it to switch after all and decided to stick with T-Mobile. Before my number could be on my own account the T-mobile rep said that my number was ported to verizon and needed to be ported back. I had called Verizon and had them port my number back as they said my number was only partially ported. After all that I had my own account on T-mobile. Now I am not receiving messages from ANY Verizon carriers and I dont know what is going on. Verizon carriers are able to receive my messages and calls but I cannot receive messages from them, just calls. I have spoken to multiple people with tmobile up to the engineers and they have stated that everything is clean on their end and have even rebroadcasted my number. I have tried every possible thing that I could on the phone in order to see if I could resolve the issue but have not had any luck. I talked with a verizon rep today and they said that my account would be deactivated when the billing cycle ends in February but only stated the messaging issue was on tmobiles end. I am stuck, losing serious hope, and no longer know what to do. Can anyone help???????
I wasn't receiving individual texts from iPhones (I'm on android) on Verizon after I ported my number over from Verizon. I could, however, receive group texts from iPhones on Verizon - weird. T-Mobile couldn't fix it but filing an FCC complaint got 'er done in three days! Verizon had to fix it on their end.
Filed a complaint Friday. Received an email today from Verizon. The problem is fixed. Go online, file a complaint and it will be fixed
T-Mobile told me they have contacted Verizon numerous times and nothing happens. T-Mobile cannot make Verizon unblock. This is a Verizon problem.
From my research and numerous calls to Verizon and T-Mobile it is a Verizon problem. Only Verizon customers are not able to text and everyone I have talked to that is on T-Mobile started to port and without their consent the line was activated. I have filed a complaint with the FCC. We'll see how it goes. It has been sent to Verizon who told me just this last Friday my account was still open and I never activated the lines nor did I give them permission to. I still receive emails about my bill being ready to view and can log in. They told me the account was still active and shutting it down should solve the problem. Nope, not at all
Tercon wrote:
username191 wrote:
I'm having this exact same issue. Started last Sunday at random. It is only my line on my account. SMS works fine with TMobile, AT&T and when sending to Verizon. SMS sent to me from any Verizon device will not deliver to my phone. I do have a trouble ticket in the works, I am praying it gets fixed.
I have been having this problem for several months. Ever since I started to port to Verizon and then without my permission they activated the lines and I decided not to Port over. Every day another person is unable to reply to my text but they can send a picture. It's insane, it's getting old. This is affecting my job as one of the people that cannot text me is my boss. This is affecting my business as customers cannot text me back but pictures will come through. How insane is that. I have spoken to T-Mobile and they say it's Verizon. I just got off the phone with Verizon and they say it's not them. So I'm done I'm going to file a complaint with the appropriate government agencies. I'm also thinking of consulting my attorney and possibly starting a class action lawsuit. Is anyone interested in joining?
Add me to the list. I started with Verizon, ported to T-Mobile and everything worked for 2 weeks. For the last 2 months I have not been able to receive text messages from a Verizon based network. They receive my text and respond with no issues on their side, but checking my line usage on my account the texts never enter the T-Mobile network for me. I have spent 10+ hours on the phone with T-Mobile where they tell me they aren't seeing any problems. I have submitted FCC complaints against both T-Mobile and Verizon. Verizon refuses to work with me as I no longer have an account with them. I refuse to change the number I have had for 25 years. This is obviously a common problem and T-Mobile refuses to actually work with Verizon to solve it for us.
username191 wrote:
I'm having this exact same issue. Started last Sunday at random. It is only my line on my account. SMS works fine with TMobile, AT&T and when sending to Verizon. SMS sent to me from any Verizon device will not deliver to my phone. I do have a trouble ticket in the works, I am praying it gets fixed.
I have been having this problem for several months. Ever since I started to port to Verizon and then without my permission they activated the lines and I decided not to Port over. Every day another person is unable to reply to my text but they can send a picture. It's insane, it's getting old. This is affecting my job as one of the people that cannot text me is my boss. This is affecting my business as customers cannot text me back but pictures will come through. How insane is that. I have spoken to T-Mobile and they say it's Verizon. I just got off the phone with Verizon and they say it's not them. So I'm done I'm going to file a complaint with the appropriate government agencies. I'm also thinking of consulting my attorney and possibly starting a class action lawsuit. Is anyone interested in joining?
christena_schwab07 wrote:
Verizon to Tmobile. Im on the phone with tmobile right now
fireguy_6364 wrote:
did you mover over from Verizon or did you start out with TMO? and same for the rest of the fam?
this seems to be the trend. you dont really see anyone that started with TMO having issues with texting V customers..its the ones that switched from V to TMO..i text 3 V numbers daily with zero issues unless its a normal everyday texting issue one can run into..but specifically for V i dont run into that.
Change your phone number, that worked for me.
Verizon to Tmobile. Im on the phone with tmobile right now
fireguy_6364 wrote:
did you mover over from Verizon or did you start out with TMO? and same for the rest of the fam?
did you mover over from Verizon or did you start out with TMO? and same for the rest of the fam?
