Forum Discussion
Not registered on network
I transferred all of my data to my new Samsung A20. When I try to make a call or text it says Not registered on Network.
We're you able to try syaoran's suggestions? We also have some additional steps to try here: Solucionar problemas de señal / sin servicio | Asistencia de T-Mobile
FOUND A CURE! I had this problem over and over and missed calls and texts and had to restart my phone to make it work, plus tried 2 new SIM cards from the t-Mobile store to try to fix it. I finally got a tech supervisor at T-Mobile who explained that the problem is multiple 5G towers which don't pass connections over well. He had me switch to LTE/3G/2G which solved the problem. I don't stream movies on my phone and don't need 5G if it creates this major problem. Here's what he did:
settings> connections> mobile networks> network mode> select LTE/3G/2G then RESTART Phone.
This seems to work fine so far.
