Forum Discussion
Other party cannot always hear me
I joined T mobile to days back. I had about 5 calls including calls with T mobile customer service, every call I have been in had issue with the other person could not hear me part of the call. A...
I definitely understand wanting to get this working, there's no reason to stay if you can't make any calls. Did you check out our Solucionar problemas de audio en las llamadas | Asistencia de T-Mobile? If it's still not working, you'll probably want to contáctanos over Facebook or Twitter, to make sure our Experts can fix any account issues and escalate a ticket if necessary.
I also have a Galaxy S21. This issue started a couple of months ago and I thought it was just my wifi connection, but it happens on 4G, 5G, Wifi, you name it. I think it must be some kind of issue between Samsung devices and the TMobile network, because if I call the same person I'm having trouble speaking with via an app (like Facebook Messenger) the call goes through just fine and they can hear me just fine. So it's definitely related to the TMobile service. I also got a new SIM card a few months ago to help me connect to a nearby tower. I didn't have these issues BEFORE that SIM card upgrade. Before, I had just plain old signal issues...this is specifically JUST the microphone audio my TMobile network calls are sending. My signal is great beside that...it's like the microphone just turns off.
