Forum Discussion
Other party cannot always hear me
I joined T mobile to days back. I had about 5 calls including calls with T mobile customer service, every call I have been in had issue with the other person could not hear me part of the call. All calls were made from my home. I have Samsung Galaxy 20 Ultra. I have 14 days to decide and I am at the verge of deciding to leave T mobile. Anyone can give me a reason not to leave Tmobile?
I definitely understand wanting to get this working, there's no reason to stay if you can't make any calls. Did you check out our Solucionar problemas de audio en las llamadas | Asistencia de T-Mobile? If it's still not working, you'll probably want to contáctanos over Facebook or Twitter, to make sure our Experts can fix any account issues and escalate a ticket if necessary.
I'm having the same issue with my samsung 20 as well. It only started recently. When I first got the phone it wasn't an issue. I wonder if it's a problem related to the phone or the service. I'd have to guess the phone bc my old samsung 10 did not have this issue and my husband's samsung which is even older that he is using doesn't have the issue either.
My husband and I got our Samsung S20 Ultras in August. Three days ago he started experiencing this problem and I started experiencing it yesterday. Has anyone found a solution?
is this happening while you are out and about or while at home/work and connected to wifi/wifi calling? and have you tested this with wifi/wifi calling turned off and or turned on?
It happens regardless of where we are and regardless of whether we are on wifi calling or not and whether we are using the handset or the speaker.
and did this start for each of you after an update to the devices or just out of the blue?
and do you know of anyone else with TMO that does NOT have a Samsung device? and if so are they seeing the same thing or no?
It started out of the blue. I got an update 2 days later and my husband got an update 5 days later. No I don't know anyone else in the US who has tmo without this phone.
My wife and I are having the exact same problem with our Galaxy S21 phones. T-Mobile replaced our phones and sim card and we're still having the issue. THIS NEEDS FIXED!
I'm curous to know geographically where we all are. I saw one person post King Country, WA. That's where I am too. Maybe it's a regional issue?
My husband has an s10 and I have s21 both of us are having the same issues. We are about ready to find a new carrier. We have worked with support 3 times and it still continues.
We live in Carson Washington in Skamania County.
