Forum Discussion
Poor customer Service
I have spent almost 5 hours trying to get help with my Samsung A32. The phone cuts people off. I got the phone in November 2021 and this is May 2022. Because I didn't get the warranty they won't help me. Very poor customer service. I've been a customer since 2002….yes….20 years with 6 lines. Wow! I even said I was going to switch carriers and the guy transferred me to customer service to do that. Very sad that they don't care.
I'm sorry Garrett9. I can't believe how inconsiderate and inept T-mobile handles its customer service. I guess they must feel they have so many customers and make so much money they don't need to be accommodating to everyone. I think their motto is: We don't care! You bought our service, now you are stuck!
Wow Im experiencing the same thing right now. Ive only been with T-Mobile for 3 months and I has been a nightmare dealing with tech and customer service to get this resolved. I have never been treated so badly by a company before. Switching to T-Mobile was the worst mistake I have made as an adult consumer.
