Forum Discussion
Calls go straight to voicemail - phone doesn't ring (Samsung S6 on Nougat)
About 2 1/2 weeks ago, I started missing calls because my phone wasn't ringing and calls went straight to voicemail. For some of the calls that come in (including Telemarketers unfortunately)...
Hey folks! If this is happening when connected to Wi-Fi, please do give us a call so we can a support ticket opened and have our engineers further investigate.
Hi Chris, I have called multiple times on this issue and every time I was told one of the two -
1. "we cannot control your device when you are connected to Wi Fi, it is an issue with your ISP. Since your device is receiving calls when on T-Mobile network (disconnected from WiFi), T-Mobile is working as expected"
2. "since your device is not bought from T-Mobile, we cannot do anything, buy a new device from T-Mobile".
