Forum Discussion
Calls go straight to voicemail - phone doesn't ring (Samsung S6 on Nougat)
About 2 1/2 weeks ago, I started missing calls because my phone wasn't ringing and calls went straight to voicemail. For some of the calls that come in (including Telemarketers unfortunately)...
Hey folks! If this is happening when connected to Wi-Fi, please do give us a call so we can a support ticket opened and have our engineers further investigate.
I am having the same problem. It happens both when I am home and when I am miles away. Sometimes the caller doesn't go directly to voicemail but instead the caller gets a a recorded message saying I am no longer a subscriber. I have called TMobile and have been on hold for up to 30 minutes. I cannot use the "call back" option because 'phone calls are going to Voice Mail! Obviously this cannot continue much longer but I really don't want to switch carriers but I will if the problem doesn't get fixed.
