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timmob's avatar
timmob
Roaming Rookie
Hace 3 años

"LG IMS keeps stopping"

This started on one family member's V30 yesterday and another today. This affects more than one LG model. Obviously T-mobile has changed something in the network. See this thread here: https://co...
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  • fidget37's avatar
    fidget37
    Hace 3 años

    ok, just used the following suggestion:

    SocialCatastrophe wrote:

    Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

     

    Force stop and clear data.

     

    This has fixed the issue for my mother's v20.  At least for now…

     

    At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,

bpshark's avatar
bpshark
Transmission Trainee
Hace 3 años
fireguy_6364 wrote:

its both. TMO sent out a side update to all devices (Samsung, LG, etc)..the only OEM that ended up with an issue were mainly older LG devices..their test server never popped up any errors..only after the update was pushed...so on the TMO side all showed good to go… main reason why TMO and LG are working on it..for the older devices it was something not causing any issues but was an actual issue..for TMO their test system never detected the problem.

 

the side update was to improve network connections.

 

Here’s the updated instructions for the permanent fix from 5/27/22 if anyone still experiences the issue or wants to make sure they have the latest update:
 

T-Mobile's support team on Twitter told customers that it was aware of the issue and that it would release a fix soon. The problem has apparently been caused by a network-side system update rolled out by T-Mobile. The carrier discovered the bug only after the update was already deployed.

While the issue has now been fixed, it highlights the risk of continuing to use a smartphone that no longer receives support from the manufacturer.

ACTUALIZACIÓN

T-Mobile has officially acknowledged the recent IMS bug that occurred on many LG phones after it pushed a network settings update.

Below are the steps to apply the fix:

  1. From your list of apps, tap the "Settings" gear.
  2. Either select "System" or choose the "General" tab.
  3. Choose Update Center > App Updates.
  4. Select "Download for LG IMS Improved" and wait for the update to complete.
  5. Press and hold the power key, then choose to restart your device.