Forum Discussion
Not registered on network
I transferred all of my data to my new Samsung A20. When I try to make a call or text it says Not registered on Network.
We're you able to try syaoran's suggestions? We also have some additional steps to try here: Solucionar problemas de señal / sin servicio | Asistencia de T-Mobile
TfromTX wrote:I had the exact issue, with the same phone. I now have a Samsung A20 too. TMo technician had me change the mobile network to work better with the tower in my area. The tower is LTE/3G and 4G. I needed to change my settings on phone to be LTE/3G. What I had previously was LTE/2G/3G. My tower is heavily trafficked and needed to be able to communicate better with my phone.
Again….change your mobile network on your settings to agree with your tower, most likely LTE/3G.
Call a Tmo tech - not a rep - but a technician if you need help doing this.
I had the same issue on my son's Samsung Galaxy A32, and changing the network to LTE/3G worked. It's unfortunate that I'm paying for 5G and we can't use it.
