Reaching out to T-Mobile via Email

As a long time Tmobile customer (probably 30 plus years) I have to say as of late I'm disappointed in the service and more specifically the customer service we received yesterday. When we moved here we both had I phones but quickly realized they were paperweights at her school. The wife has to travel 26 miles one way to work and so we need her phone to work in case she encounters issues or problems on the road...SO...we elected to go androids, for a long a long time they were great but she broke her phone and we replaced it with a newer android...recently, when she leaves work it displays "no network available"...and drops calls every few minutes when she does get it to call out...

I, being a pastor, have recently upgraded my tablet so I can go live with my Sunday services, but the new tablet (supposedly better, faster) drops in and out every few minutes and won't carry my service as my 12 year old one did...

SO...10/7/2024...we go into the store to ask if there was a setting or something off that could be changed to help either or both situations... IMMEDIATELY, the agents went to the coverage map and showed me where there was limited coverage for her travel...yet, the female says "there is a n AT&T tower right there, it shouldn't matter",  and no it shouldn't,  my wife has called me everytime she leaves the school and talked to me on the drive for 7 years...until the last month or so...one of the guys says "you should try a Samsung, they have the best antennas"...well, my tablet is a Samsung and when I pointed that out he changed his story...NEVER, NOT ONCE...did they try or offer to help rectify the issue, they were more concerned with the coverage map...one of the guys actually told my wife "that's not on us"...I'm not sure what that meant but one would think that with four agents and no other customers in the building that someone would have at least cared enough to help instead of offering excuses...my wife even said "if we can't find an answer we are looking at other carriers" not a flinch...NOW...I'm not beyond understanding and I wasn't looking for miracles...but if you tell me the phone should roam and pickup  nearby tower (the female agents words, not mine) and I know for fact it don't, then don't call me a liar and treat me like I'm ignorant...SO...I told them, in no uncertain terms, that all three of my devices were junk and walked out...

NOW...I'm not after heads...I simply want to know...WITHOUT dealing with the store here again and their less than helpful attitudes...what can I do to help with these issues...

We live in Logan, Alabama......35098

She works in Bremen, Alabama......35033

I pastor in Hanceville, Alabama......35077