Forum Discussion
TMobile is silent about LG IMS keeps stopping
The real question is why is TMobile silent on this problem. They are treating their customers like dirt. Time for a change to another company. There are better deals out there for sure.
UPDATE: LOCAL T-MOBILE RETAIL STORE WAS HELPFUL AND INFORMATIVE
We drove over to the local T-Mobile retail store and here are the answers they gave us:
Q - What is the problem and what caused it?
A - The error message is popping up on most models of LG phones on the T-Mobile network. Some incompatibility occurred between LG and T-Mobile starting Sunday. At the moment T-Mobile is saying it is an LG problem. There are long wait times on both the LG and T-Mobile help lines, due to high call volume.
Q - How widespread is the problem?
A - Customers started trickling in on Sunday and increased throughout the day. There has been a steady line of customers all day Monday. They all have the same problem at the same time, and they have all different models of LG phones.
Q - Did the store personnel try any of the recommended fixes and did any of them work on any of the customer phones?
A - Store personnel tried all the recommended fixes on many different customer phones and unfortunately not any of the fixes was able to fix any of the phones. Some of the attempts were very lengthy and laborious. Every retail employee present had attempted to fix numerous phones. The retail employees seemed to have very good technical knowledge and they were very open and courteous in answering questions.
Q - What are the customers doing after discovering they have non-usable phones?
A - Some of them decided to wait to see if LG or T-Mobile comes up with a fix. Others decided to purchase different phones on the spot. For this reason, sales of phones are much higher than usual. The most popular models are expected to be sold out by the end of the day and the store is trying to get more units shipped in as fast as possible.
CONCLUSION: As we stood there at about 3 PM, more and more customers were coming in with the same problem, interested in replacing their LG phones. We decided to go ahead and purchase two new Samsung phones, before the most popular models were sold out. If either LG or T-Mobile ever comes up with a fix, we will have two "spare" phones.
