Forum Discussion
Unlocked s21 Ultra showing as "Unknown Device" and not supporting 5G or Extended Range LTE on My Mobile account
I just bought an unlocked S21 Ultra directly from Samsung. It works great, including the tmobile voicemail app and RCS through the Google messages app. It says I'm connected to 5G on the phone, and...
apatcas wrote:Bought a t-mobile branded Z-flip 3 from Samsung. Getting T-mobile updates and T-mobile crapware installed but the device is Network locked to T-mobile and showing as an unknown device on my dashboard. This is really bad customer service.
I’m about to submit a FCC complaint also.
What would be the grounds for the complaint? Presumably not just that it shows as an unknown device on a web page? If T-mobile can't unlock it once you meet the conditions, then that would make sense.
