Voicemail Issue

I have spent hours upon hours on this, only to get the run around and hung up on numerous times.  I finally had one supervisor, Franchesca, who was extremely helpful and followed up every step of the way, until I started having other issues.  Unfortunately, my problem is not fixed and everything they did caused other issues.  I have been trying to get a return call from Franchesca since last Wednesday, and it has not happened. I had one rep tell me they were going to send me a new phone for all my troubles, which I never even asked for.  My phone is not the issue.  It is an issue with T-Mobile.  I received a call over the weekend to tell me my new phone was not approved.  Mind you, I never even asked for a new phone. 

I most likely will be looking for a different phone carrier.  I have had horrible customer service before from other companies for various other things, but T-Mobile definately wins the prize.