Forum Discussion
Samsung A71 5G Network Issues
So I bought a new samsung a71 5g from the tmobile store almost 2 weeks ago. Love the phone overall but the signal is getting me under 3mbps download and maybe 5mbps upload speeds in places by old phone was pushing 30mbps. Also the wifi calls drop all the time and then data service goes in and out. Here is a photo showing full 4g bars at Ontario airport for example and there is no network connection. Is this a known issue for this model, is there a fix coming? I am about to return the phone to the store honestly.
From what I hear, there are some issues with some of the new 5G phones. Have you tried setting it in 4G/LTE preferred mode? Just to see what happens.
Hey T-Mobile this is what YOUR system says about the phone YOU sold us. Don't you think it's time to do something. You now have more negative reviews than positive ones.
I also understand that all T mobile phones must support VOLte. The center section below says the A71 5g doesn't have it available.
My A71 5G had the same issues. Putting in a new sim and doing a factory reset improved the Offline issue. This A71 5G isn't nearly as good as my S9 that I traded in. The S9 got better reception every where that this A71 5G. I still have the WiFi dropping calls so I switch off WiFi calling. This will be my last Samsung phone unless they get this fixed very soon. Warring do not buy the A71 5G.
Just got the A71 5g and having every problem, discussed here. How I wish I had known! Cannot receive or make calls, virtual voicemail a joke and no connectivity.
I wish I read this before I bought the phone. I am having the same issue as everyone else. Says I dont have internet connection when I'm connected to mobile data network, when the phone says I have full strength connection. I havent had the phone call dropping issue though. I have been switching on and off airplane mode to re connect to the network but I shouldn't have to do that. T MOBILE IS ABOUT TO LOOSE A CUSTOMER THEY HAVE HAD FOR OVER 10 YEARS!
I have the same exact problem, how you guys feel about a class action suite against both T-Mobile and Samsung? As both are very very irresponsible.
Man! Tmobile and Samsung better fix this soon! I'm about to leave your pinkass and join the red. My wife is pissed at me for trading our old note 8 for this crappy A71 5g. I've got important calls that are not going through. Pissed!
I am having the same damn problem and it's making me angry. I just got this phone and so far I love it but this is a big problem especially when I am driving and trying to use maps etc… very frustrating. Seems like it should be an easy fix.
Same issue when is the software fix we should get a refund and new phone or maybe a class action law suit
Not sure why this is marked as Solved, I updated the software, change my sim card, force the phone to LTE and still same issues, phone is unusable. We need a fix ASAP!!!
