Forum Discussion

ggar73's avatar
ggar73
Network Novice
Hace 2 años

Saved voicemail disappeared

I had an old voicemail that I had intentionally not deleted (a message from my father the day before he passed), and it was in my phone for probably a couple of years. One day it suddenly disappeared from my mailbox. Does anyone know how or why that would happen?

Gracias.

  • gramps28's avatar
    gramps28
    Router Royalty
    Hace 2 años

    Tmobile only stores voicemail for a certain amount of time and then deletes them if the haven't been listened to in a certain time frame.

    @HeavenM 

  • HeavenM's avatar
    HeavenM
    Administrador de la comunidad
    Hace 2 años

    Oh man! The message from your father is priceless and irreplaceable. I am so sorry for your loss and to hear that the message disappeared. 

    Gramps28 is correct. Messages on the voicemail system are deleted after a certain amount of time. Unfortunately, once they are deleted they are unrecoverable. You can double check your visual voicemail (in the Visual Voicemail app or the Voicemail section on your dialer) to see if the file is still there. Most of the time it is deleted when the system deletes, but I have seen messages stick around before. 

    I know it doesn’t help with the message already lost, but our Voicemail Support Page shows how you can download messages from the voicemail system to keep.