Forum Discussion

justaguy's avatar
justaguy
Network Novice
Hace 3 años

Syncup Kids app is stuck on the "Create a profile" screen

I have entered all the required information and clicked the Next button. Now the pink spinning wheel is mocking me, refusing to move me along. I have uninstalled and reinstalled the app, and restarted the phone. Nothing is allowing me to move forward. ¡Ayuda!

  • Did you work this out? Having the same problem and custom service hung up on me

  • justaguy's avatar
    justaguy
    Network Novice

    The issue resolved a few days after my initial post. There was a software bug at the time that didn't allow for "invited" people to set up accounts. 

    If you haven’t updated the app in a while, maybe give that a try. 

     

  • I am having this problem currently. Any other input or advice would be great?? 

  • Tr123's avatar
    Tr123
    Network Novice

    I am having this problem currently as well...25 Dec 2022.