Forum Discussion
TMobile is silent about LG IMS keeps stopping
The real question is why is TMobile silent on this problem. They are treating their customers like dirt. Time for a change to another company. There are better deals out there for sure.
In reply to the person who asked whether our phones were brought in from some other carrier:
Both of our T-Mobile phones were purchased brand new in T-Mobile retail stores, recommended by T-Mobile employees, and set up and activated by T-Mobile employees. Neither phone had any problem of any kind until they both started the dreaded "LG IMS Keeps Stopping" popup message last Sunday.
So no, this is not a problem with some wrongly-configured phone from somebody else's network. These phones were T-Mobile all the way, functioning perfectly up until the every-3-second popups hit… like it did for tens of thousands (or maybe hundreds of thousands) of customers.
Forums all over the web are full of desperate posters trying to fix this problem YouTube now has many videos (falsely) claiming to fix the problem. Those videos are harvesting the lucrative views and clicks of thousands of people. Obviously this is a much more widespread problem than the few news items that call it a "limited problem."
T-Mobile evidently changed something last Sunday that was not compatible with vast numbers of existing LG phones. They either need to reverse what they did (although they might possibly not know exactly what they did), or they need to provide generous discounts on non-LG phones so their customers can get back to work. The economic value of bricking so many phones runs into the millions of dollars. Then you have tens of thousands of customer-hours trying out false fixes, and countless thousands of days of lost productivity due to non-functional phones.
