Forum Discussion
Unlocked s21 Ultra showing as "Unknown Device" and not supporting 5G or Extended Range LTE on My Mobile account
I just bought an unlocked S21 Ultra directly from Samsung. It works great, including the tmobile voicemail app and RCS through the Google messages app. It says I'm connected to 5G on the phone, and...
Brow wrote:Why would they not have IMEI in there system.
I bought phone from them?
Well the original poster said he got it unlocked from Samsung.
Bought directly from who? T-Mobile store or for T-Mobile through Samsung or 3rd party store?
If you bought it from T-Mobile store they should have it in store, and everything should work out of the box regardless of what their web software says as they may not have updated it.
If you bought it from third party outside T-Mobile like Samsung store. Samsung doesn't send those IMEIs for months at a time so T-Mobile can't update their database until they get them from Samsung. Samsung doesn't send unlocked IMEI's to any carrier.
