Forum Discussion

stevem3001's avatar
stevem3001
Network Novice
Hace 3 años

was told one thing while website says another

okay I’ve had no issues with the T-Mobile service, they have been great about fixing the issues, but this time is different.

So, I see on the website i can get $400 in credit when i trade in a Samsung Z Flip 3 but when i went into the store i was told the most i would get is $300 and i want to know why is that, is there some different deal that goes on with the website compared to the store?

 

 

  • gramps28's avatar
    gramps28
    Router Royalty

    Are you sure the promo isn't up to $400, it's the only one I see on the website.

  • gramps28 wrote:

    Are you sure the promo isn't up to $400, it's the only one I see on the website.

    wow okay i feel dumb but still i would think a newer phone like the z flip 3 would net the $400 trade in.

    they should be a little bit more clear with this offer.

  • gramps28's avatar
    gramps28
    Router Royalty
    stevem3001 wrote:
    gramps28 wrote:

    Are you sure the promo isn't up to $400, it's the only one I see on the website.

    wow okay i feel dumb but still i would think a newer phone like the z flip 3 would net the $400 trade in.

    they should be a little bit more clear with this offer.

    Which is why I never do trade in my phones.

  • its just like what i just saw on the website for the oneplus 10 pro 

    “free with trade on magenta max”

    i went through the steps and it tells me at the end i still have to pay the full amount with my trade in

    so whats the point of my trade in? 

  • gramps28's avatar
    gramps28
    Router Royalty

    You pay full amount and get issued bill credits in the amount of the trade in is what I've read.

    You can sell the phone on Swappa and make more money.

  • gramps28 wrote:

    You pay full amount and get issued bill credits in the amount of the trade in is what I've read.

    You can sell the phone on Swappa and make more money.

    i’ve used swappa and got screwed on different listings so i wont use that website anymore.

  • gramps28's avatar
    gramps28
    Router Royalty

    I've never really sold a phone on Swappa but I bought a couple of phones for a decent price with no issue.