Forum Discussion

hiscasi's avatar
hiscasi
Newbie Caller
Hace 4 años

Watch4 LTE - no texts

Phone: Galaxy A51 5G

Watch: Samsung Watch4 LTE version - received 4 days ago

I purchased a Watch4 to be able to go running/biking & still receive calls/texts without having to take my phone with me. I received my watch on Thursday & started setting it up. I noticed that the ability to receive calls/texts on my watch when on LTE wasn't working properly. 

On Saturday, I stopped in to my local retail location. The folks there were so great & super helpful. After some troubleshooting, they reset my network on their side to see if that may help whatever is going on.

After doing this, my watch started receiving phone calls on LTE. However, it was still not receiving testing text messages. The poor guy helping me tried everything he could think of to get this working but was ultimately not successful.

At one point, we did see a message on the watch (which is no longer there) that said there's a setting on the phone which was making it unable to receive texts. The message didn't say what setting it was, though, so we went through every setting we could possibly think of, short of resetting the entire phone. 

Does anyone know of what else I can do to get texts successfully going to my watch while on LTE? This is the entire reason I bought the watch at all so not having that functionality is very disappointing. 

  • jebage's avatar
    jebage
    Network Novice

    Just wanted to add my 2 cents.  I know the watch does have its own data plan because I can make and receive calls on it with the phone off.  I can also say that the techs at the stores I have been to have tried their best to figure it out but they don't really have much knowledge with Samsung products, or at least as much as they do with Apple watches.  The issue seems to be limited to texting which is the main method of communicating these days.  It is very frustrating.  Does this issue occur on Verizon or AT&T as well?  If I can get this to work, I would love my watch, now I only like and and should probably stop paying for the data plan.

  • aoliveira's avatar
    aoliveira
    Network Novice

    So, recently I got the option for using the e-sim number on my watch and send and receive text messages using it

    the problem is that, there is an hidden option somewhere that allows you to choose which number is gonna send-receive the messages, but i just don't remember where it is. Recently I lost the functionality, but after a few resets, it showed up for me once again. But as soon as I put the esim number, it just vanishes again (????), which makes no sense at all.