Forum Discussion
What does your Pixel 6 / P6 Pro pre-order look like?
I paid off a "free" phone, upgraded my account and don't see the Pixel 6 Pro pre-order in my order status. Is this normal? If you have a Pixel 6 or Pixel 6 Pro pre-ordered, how does that appear on your account?
Did you complete the device agreement signature, etc at time of pre-order?
Customer service has provided an order number and assured the pre-order is in. It feels rather vague and a bit alarming that there is zero way to track the order, no way to know expected ship date, etc.
The Pre-order is listed with an estimated ship date between 11/12 and 11/18. This is not shipping info as in tracking from a shipper. It's a date range in which T-Mobile expects to ship my phone. When they ship, I expect a notification, and tracking information for the shipment. Between now and then, nada.
Dr0xium wrote:
Sinestro85 wrote:
I have the e-sign for the equipment agreement but seem to be in the same boat.
Have you tried looking up your order at the customer care order tracker? It can see some orders that dont show in the normal system.
Yup, and it doesn't show up.
Sinestro85 wrote:
Dr0xium wrote:
Sinestro85 wrote:
I have the e-sign for the equipment agreement but seem to be in the same boat.
Have you tried looking up your order at the customer care order tracker? It can see some orders that dont show in the normal system.
Yup, and it doesn't show up.
Its still showing in my app but I can't find it anywhere else. Talking with a rep now.
T-Mobile is telling me that my order did go through successfully but it will not ship until launch day in the 28th and that is when I will be charged. I'm not optimistic.
Sinestro85 wrote:
T-Mobile is telling me that my order did go through successfully but it will not ship until launch day in the 28th and that is when I will be charged. I'm not optimistic.
That is what they told me too. I can only hope yours works!
Dr0xium wrote:
Sinestro85 wrote:
T-Mobile is telling me that my order did go through successfully but it will not ship until launch day in the 28th and that is when I will be charged. I'm not optimistic.
That is what they told me too. I can only hope yours works!
Does your order number begin with an S or is it a 12 digit code of all numbers?
Sinestro85 wrote:
T-Mobile is telling me that my order did go through successfully but it will not ship until launch day in the 28th and that is when I will be charged. I'm not optimistic.
I was told different things by different reps. One told me that it was shipping out on the 28th, another one told me that I'm receiving it on the 28th, another one told me that I can get it anywhere up until the 28th and another one told me that I may not even get a tracking number because it may come faster than the tracking number is able to generate. Which this has happened to me before in the past with other preorders and I ended up even getting the device earlier before release day.
Total BS. I was told and showed “Pre-Ordered devices ship October 25, and market launch is October 28.”
I would not have gone through T-Mobile had I known they would not be delivering the phone on or before the launch day. I should have went through Google Store like I have always done in the past. So much for the Google and T-Mobile partnership.
blackops wrote:
Total BS. I was told and showed “Pre-Ordered devices ship October 25, and market launch is October 28.”
I would not have gone through T-Mobile had I known they would not be delivering the phone on or before the launch day. I should have went through Google Store like I have always done in the past. So much for the Google and T-Mobile partnership.
I believe that there is no millimeter-wave 5G band on the unlocked version
Also here's an update. As of 9:30 AM ET on 10-27 I'm still not seeing my order. Also if I manually put in the order number and the rest of the info on T-Mobile's check order page I keep getting this. Also in the app and on the website under my account it tells me that I don't have any orders either. Which from the 19th until the 25th I was able to see my order on the app and website, then since the 26th all the information has completely disappeared.
I called the customer care team again today and they said my order now is back ordered and has no ESD/EDD.
Totally pissed and would never have gone through T-Mobile if I would have known I would not be getting it on or before launch day. I would have gotten it through Google Store like I normally do.
T-Mobile totally failed me and my confidence took a step back.
