Forum Discussion
What does your Pixel 6 / P6 Pro pre-order look like?
I paid off a "free" phone, upgraded my account and don't see the Pixel 6 Pro pre-order in my order status. Is this normal? If you have a Pixel 6 or Pixel 6 Pro pre-ordered, how does that appear on your account?
Did you complete the device agreement signature, etc at time of pre-order?
Customer service has provided an order number and assured the pre-order is in. It feels rather vague and a bit alarming that there is zero way to track the order, no way to know expected ship date, etc.
The Pre-order is listed with an estimated ship date between 11/12 and 11/18. This is not shipping info as in tracking from a shipper. It's a date range in which T-Mobile expects to ship my phone. When they ship, I expect a notification, and tracking information for the shipment. Between now and then, nada.
@jags nice that is awesome good for you that is awesome.
I was told by customer care today that mine is November 19th. Local stores said they are not getting the pro model until middle to end of November so to pre-order it since they are not sure how many they will end up getting.
This whole release has been a big Charlie Foxtrot.
I placed an order with local T-Mobile store on 10/20. Order Status on the app said by 10/28. Now it says 11/12-11/18 on the app but the website still says 10/28. Called a majority of the stores in my state and they told me that I have to order it (already did) and the order status page says to contact stores if you want it sooner but all the stores are saying to order it. How could they f*CK this up so badly? If this were the iPhone or Galaxy, everyone would have their phones today. Furthermore, people on other carriers are getting theirs in so this is solely a T-mobile issue.
Dr0xium wrote:
jags wrote:
Shipping update:
Device shipped from Louisville,KY with ETA Wednesday, November 03 by 7:00 P.M. (UPS Carrier)
Fantastic! I bet that is a relief. Now the shipping arrival anticipation starts :)
Yeah second part of waiting game. Checking the tracking number every hours 😂
jags wrote:
Shipping update:
Device shipped from Louisville,KY with ETA Wednesday, November 03 by 7:00 P.M. (UPS Carrier)
Fantastic! I bet that is a relief. Now the shipping arrival anticipation starts :)
Shipping update:
Device shipped from Louisville,KY with ETA Wednesday, November 03 by 7:00 P.M. (UPS Carrier)
jags wrote:
blackops wrote:
jags wrote:
My order was supposed to be ship by 10/28 and when i checked the status there isn’t a tracking number. contacted t-mobile rep they have checked my account and provided the tracking number. 10/28 date orders are getting shipped today account should updated with the tracking numbers soon. i have to wait until tomorrow to get the actual delivery date.
That is awesome too hear. Did your card get charged yet or you still waiting for it to get show it being charged and paid for?
I checked mine and mine is still messed up and checked my credit card to see if maybe it had been charged but it hadn't.
I am hoping but I am plann
i am not seeing any charges on my card so far. My monthly plan is already updated and showing the bill for the new pixel device.
I have to admit that this is an unexpected combination and I would be worried too.
The good thing is that a difference in charges can be fixed by customer care, if it's a real problem.
blackops wrote:
jags wrote:
My order was supposed to be ship by 10/28 and when i checked the status there isn’t a tracking number. contacted t-mobile rep they have checked my account and provided the tracking number. 10/28 date orders are getting shipped today account should updated with the tracking numbers soon. i have to wait until tomorrow to get the actual delivery date.
That is awesome too hear. Did your card get charged yet or you still waiting for it to get show it being charged and paid for?
I checked mine and mine is still messed up and checked my credit card to see if maybe it had been charged but it hadn't.
I am hoping but I am planning to be disappointed and it showing up at mid to end November.
i am not seeing any charges on my card so far. My monthly plan is already updated and showing the bill for the new pixel device.
jags wrote:
My order was supposed to be ship by 10/28 and when i checked the status there isn’t a tracking number. contacted t-mobile rep they have checked my account and provided the tracking number. 10/28 date orders are getting shipped today account should updated with the tracking numbers soon. i have to wait until tomorrow to get the actual delivery date.
That is awesome too hear. Did your card get charged yet or you still waiting for it to get show it being charged and paid for?
I checked mine and mine is still messed up and checked my credit card to see if maybe it had been charged but it hadn't.
I am hoping but I am planning to be disappointed and it showing up at mid to end November.
jags wrote:
My order was supposed to be ship by 10/28 and when i checked the status there isn’t a tracking number. contacted t-mobile rep they have checked my account and provided the tracking number. 10/28 date orders are getting shipped today account should updated with the tracking numbers soon. i have to wait until tomorrow to get the actual delivery date.
That is great! Thank you for sharing!
jags wrote:
My order was supposed to be ship by 10/28 and when i checked the status there isn’t a tracking number. contacted t-mobile rep they have checked my account and provided the tracking number. 10/28 date orders are getting shipped today account should updated with the tracking numbers soon. i have to wait until tomorrow to get the actual delivery date.
That’s good to see! Congratulations, I know its pretty aggravating to not truly be on “day one” but still you know its coming quickly!
