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Dishonest don’t believe any promises
I was promised my bill would be $120 a month. I was promised free phones with my trade in. I saw I was being charged $2000 for my phones so I talked to customer service and they said not to worry it would be fixed but it wasn't. I called again and was told sorry I would have to pay for them I only got a discount, so I said I want to cancel my membership and return phones but it was passed the trial time so I'd have to pay for phones anyway. I am paying $2000 for phones and my payments are almost $200/month.Why T-Mobile still charged me after i paid payment arrangement before its due ?
Hi ! So, I setup a payment arrangement and then I paid the first,half before the due date and TMOBILE still charged me ? Does the company not understand that people are living paycheck-to-paycheck. Life happens ! Having a phone is mandatory in today's world because every service demands it ? ANYWAYS!!! I did call customer service and the repsaid " it's best not to make partial payments /pay anything , if you set up a payment plan because the system will not cancel it. " And THEY DID NOT REFUND ME EITHER FOR THE DOUBLE CHARGE. They just applied it to what I owed. Mad slick . Then also, Even tho I put a block on TMOBILE they still somehow got around and finesse their way to double charge me. I remember when , any payment made would cancel a payment arrangement.
SMS from the US not arriving at T-Mobile in Europe
I had to reverify my Google account. The SMS to my payed contract mobile phone in Germany never reached me. An SMS from another number in Germany reached me. Then I asked for help at the Google One Support. Von: Selmar Perleth <selmar@perleth.net> An: googleone-support@google.com Datum: 03.01.2025, 02:13 Betreff: SMS for Phone verfication missing Gesendet von: perleth.net Asked the community, too: https://support.google.com/googleone/thread/316581396/no-sms-verification-code-in-germany. Was there a problem at this time? Why did this not work? Does it happen more often? My Google Account is very important to me. Calendar, Email, Tasks, Drive, Youtube, Android Phones, ... Since it is bound to a mobile phone, this should somehow work. I think the security is a risk factor.
Syncup kids watch stuck on pair mode
I had already paired my child's watch to my phone in the t life app he used it for about a day and a half the watch died so we charged and once it turned on we have not been able to get it out of the pair setting when you first turn on the watch. I've turned it off and turned it back on for a few hours see if that would help nothing, restarted same result, and even tried to re-pair it without unpairing, which told me it was already paired. On the t life app the watch shows up but it says it is out of battery. Anyone has had this issue and found a way around it?
Promotional Problems
I had chosen to get the iPhone 15 Pro from T-Mobile because of the 12.50 credit thing when I traded in my Samsung Galaxy S20 FE. I have never done a trade in via my Service Provider and figured it would be worth it. I was wrong and I will need to call tomorrow. I went into T-Mobile today and found out that I was not getting the credit discount of 50 bucks minus the 12.50 for the trade in. Apparently it got cancelled and I had no knowledge of it and it never really showed up on my bill. The credit just sits there and there is supposed to be a "-discount" thing on the bill but there was none. I tried to get a hold of Customer Service today while I was at T-Mobile but all I got was the automated voice that sounded like a scammer (😅) and the Employee who helped me was just as frazzled as I was. I have never had issues with T-Mobile, which is weird. I do not know why it was cancelled and the strange thing was when I shipped my phone not even two days later, I got the notification that my phone was in good condition and the trade in discount could begin. But then in the store today I was told there was a trade in issue but no explanation whatsoever. I am so confused. I am hoping to get things cleared up tomorrow so I can figure out what to do next.
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