Forum Discussion
Why no loaners?
Why is T-mobile not offering loaners to customers that have spent hundreds of dollars on insurance for phones while they are sent in for repair? I have to wait a week plus for my phone to be repaired and during that time there is zero option for me to have a phone without spending more of my money. I went to a T-mobile store yesterday and they suggested I take my phone to Best Buy and pay for the repair on my own. How messed up is that customer service? Please tell me why I should continue giving you 300 a month? I called the 800 number and was told there is nothing they will do for me. Basically T-mobile knows this is happening but isn't doing anything for the customer stuck in between this massive merger.
gramps28 wrote:
That's why always I always keep my old phone for a back up.
I read that Tmobile is now going to do repairs at select locations but that doesn't help you now
100%! Having a spare device is pretty much essential in today's world! I think it has been more than a decade now since I have seen loaner devices offered to anyone outside of business and corporate accounts.
Yes, I found out they would be repairing on November 1st as well, but no till it was too late.
That's why always I always keep my old phone for a back up.
I read that Tmobile is now going to do repairs at select locations but that doesn't help you now
