Forum Discussion
Wrong phone description
Just wondering if anyone else has an incorrect phone description on their account? I recently activated my 256GB White Pixel 6 Pro, in my profile it shows as a 128GB Black Pixel 6 Pro. Not sure ...
Versatile.dontplaywitme wrote:
gramps28 wrote:
It was the same way when I bought from Google a Pixel 5a5G. It showed as a Pixel 4a but it's not a big deal to me. It doesn't hinder the phones performance.
...it is a big deal when you need to file an insurance claim. They say your actual phone isn't covered and try to replace it with a less than phone that shows up on your account. All these comments have people saying the basic floor model is showing up on their account. That's BS.It's the imei# that matters not the description of the phone. Run your imei# through Tmobile's imei checker for the correct phone description.
https://www.t-mobile.com/resources/bring-your-own-phone
contact them through either Facebook or Twitter and they can go in and change what is needed. only thing you’ll run into really is trying to get it unlocked. if the info doesnt match then it cant happen until it does.
if they removed the ability to do this on your own then theres probably a reason.
you’ll usually run into the incorrect device info when you purchase the device from some place other than TMO or if its a warranty exchange.
