2021 iPad Pro Cellular $200 promotion

svenb352 wrote:

acustomer9876 wrote:

Same here, I had been trying to get this rebate since 5/23/21, originally told there was no promotion, submitted online and it still says pending. I've called 3 to 4 times about it, resubmitted documents on website and by email. Ultimately today they gave a $200 bill credit but still no real explanation of why they can't process the request. Feels like a promotion they have no real intention of honoring.

Seguimiento de recompensas

¡Buenas noticias! Recibimos tu solicitud. Si la promoción tiene algún otro requisito de elegibilidad (por ejemplo, intercambiar un teléfono, agregar una línea o activar una cuenta), debes cumplirlo lo antes posible. Nos comunicaremos cuando hayas seguido todos los pasos.

Información de la promoción

Número de promoción: 268519
Descripción de la promoción: Promoción n.° 1 de "Apple iPad en tiendas" de 2021
Período de la promoción: 4/1/2021 - 9/30/2021

Información del cliente

ID de rastreo: **********************
Fecha de solicitud: 5/23/2021

Información de recompensa

Tipo de recompensa: Tarjeta virtual prepagada
Estado: Pendiente

SAME. EXACT. SITUATION.  It says that the promotion will be paid out within 6-8 weeks of being verified.  In five days it will have been 8 weeks.  I've called twice, both times they had NO IDEA what to do.  I am at the point where I am going to just ask them to credit my account the $200.00 and cancel the tablet line because it's getting out of control here.  I'm like dude, why is it my Switch and Keep promotion was approved in DAYS, I had my payout, etc.  It was so seamless and easy.  This, however, is apparently super cancer.  I have not seen a single person online that did this promo get their virtual gift card :(.  Bleh.
 

Seguimiento de recompensas

¡Buenas noticias! Recibimos tu solicitud. Si la promoción tiene algún otro requisito de elegibilidad (por ejemplo, intercambiar un teléfono, agregar una línea o activar una cuenta), debes cumplirlo lo antes posible. Nos comunicaremos cuando hayas seguido todos los pasos.

Información de la promoción

Número de promoción: 268519

Descripción de la promoción: Promoción n.° 1 de "Apple iPad en tiendas" de 2021

Período de la promoción: 4/1/2021 - 9/30/2021

Información del cliente

ID de rastreo: XXXX-XXXX-XXXX

Fecha de solicitud: 6/10/2021

Información de recompensa

Tipo de recompensa: Tarjeta virtual prepagada

Estado: Pendiente

Hey all - I wanted to give an update on this.  So, I called their rebate team directly (before I always talked to customer care - this time I called the rebate center itself for help).  Their # is 877-470-3619.  I talked to Reynold and he was outstanding.  He found the rebate submission from my Tracking ID # and the Promotion #, but for some reason it was NOT attached to my T-Mobile ID.  Even though I could see it on my end, on their end they could not see it whatsoever on my profile.  It was just floating out there in limbo (the good news, though, is they found it right away).  So, he worked with his superiors and the whole process took about 30 minutes.  At first, he wanted to call me back in a week with a follow up and said it would take 15-30 MORE days to process everything, not even counting actually receiving the virtual gift card, etc.  At this point I was like whatever, it is what it is.  About 30 mins later he called me back and said that after speaking with his team they are instead requesting I send the rebate info DIRECTLY to them with the receipt, photo of the IMEI on the iPad box, etc.  They will process within 15 days directly and were super apologetic about the whole thing.  It seems like it's a known issue with this specific Promotion # (duh - we all know this).

Anyway, as sharing is caring, I wanted to leave all of you the exact steps I had to take so hopefully you can do the same thing and get your rebate processed ASAP.  Here is the info:

-- You need to draft an email to the following email address: rcsolutions@t-mobilesupport.com

-- Subject: 2021 Apple iPad Retail P1

-- Body, in this order:

T-Mobile Account Number: XXXXXXXXX

Callback Number: XXX-XXX-XXXX

Mobile Internet Number: XXX-XXX-XXXX (NOTE - this is the # you activated your iPad on)

Hello.  I have submitted a rebate request through your rebate website on XX/XX/XXXX, but for some reason it does not reflect on the tool that your company uses.  Upon speaking with <advisor name> at T-Mobile Rebates, they asked that I compose this email, send it to you, and I ask you to please review and process the rebate as it has already been X weeks since submission.

I am attaching a copy of the IMEI # from the iPad box itself as well as a copy of the retail invoice from my Apple Store purchase.

If you have any questions, please don’t hesitate to contact me.

Gracias,

<Your Name>

At this point, you need to attach the following to your email:

1. Photo of the IMEI # from the iPad retail box (clearly visible)
2. Either a scanned PDF receipt or screen shots of your order, clearly showing the Apple web order # (WXXXXXXXXX).  You can take multiple screen shots if needed as long as the images, when put together, flow like one consistent receipt.

This should be all you need to do.  I was told that that team would reach back out to me confirming they have received my submission and it will be processed within 15 days.

Good luck, and I hope you all get some relief soon!

Best to you :)!