Forum Discussion
2FA Verification Codes Not Arriving via Text
I am having an issue where a number of 2FA verfications sent to my phone do not come through. I do not have any blocks in place and, for example, the TMobile 2FA is coming through fine. This is creating a major problem.
You might want to reach out to Customer Care at 611 or send a DM to T-Mobile on Facebook or Twitter to ensure that Shortcodes are enabled for your line. T-Mobile's shortcode messages are received regardless of whether they are enabled or not.
Is your account a prepaid or postpaid account? Prepaid accounts are not always s supported by 2FA services from banks and other very important related services. This is done to prevent fraud and is on the end of the 2FA system sending out the code.
It is a postpaid account.
Are the 2FA messages coming from an I ternational source? A lot of financial institutions no longer allow 2FA messages to be sent internationally or to international numbers.
Not sure of the source. Companies like Amazon and one from today, an insurance company, will not come through, but others do. Like TMobile.
You might want to reach out to Customer Care at 611 or send a DM to T-Mobile on Facebook or Twitter to ensure that Shortcodes are enabled for your line. T-Mobile's shortcode messages are received regardless of whether they are enabled or not.
