Bad Information at Sale

I am writing today to tell you about a problem with my account. In August we added a line for my wife's brother who is in a nursing home in Ashville. The rep at the Ashville store made it clear that we were getting an iPhone 13 at a discount for a monthly charge of $43. Upon receipt of our first bill we were charged $20 more. when calling the Ashville store, the rep said he made a mistake and offered no remediation.We have visited stores in New York CIty and someone said they would correct the problem but was unable to. I would like this matter resolved by either giving us a one time credit for the full amount of the difference or a guaranteed $20 per month for two years. 

Gracias,

George Horowitz

516-521-0081