customer service

214 Topics

UPS and TMOBILE are NOT a good combination!!!!
The local T-mobile store didn’t have my upgrade phone choice in stock (they barely had anything in stock), so I had to get it sourced from somewhere else. They only use UPS and you can only get a signature required shipment. Well, I happen to work for a living so I wasn’t able to be home to sign for it any of the 3 days they tried to deliver it. I called T-mobile as well as UPS multiple times, spent time on UPS’s website to see if I had any options. Both companies told me I had no options short of letting the pkg get returned to the shipper or pay up to an extra $10 to get the package dropped off at a local UPS store or get the delivery date changed. Because I didn’t want to get the pkg returned only to have to go back to a T-Mobile store to do this ALL OVER AGAIN, I finally went on and paid the extra money to get it dropped off at the local UPS store for God knows when….. I don’t understand how a company can do this to people. I understand that they do these things for security reasons but they don’t give the customer ANY option or choice in the matter. This was an EXTREMELY frustrating and maddening exp. Of all the things I’ve ordered through the mail in my life, I’ve never had this happen to where I had no option that was not only more expensive but also highly inconvenient and aggrivating. After all this I feel like switching carriers. T-mobile was absolutely no help at all and any time I called them I had to start the entire explanation of what was happening all over again. I was a Sprint customer for over 20 years before they got bought out by T-Mobile and my exp with their company up until hasn’t been bad but not great either. But after all this, I am a very unhappy customer. This experience has really turned me on them.
Gregmon79
21 days ago Place Apple
2.8KViews
2likes
5Comments
Promotional Sam's club gift card
Purchased two I-phones in September at the Sam’s club kiosk with the understanding we were eligible for two $150 Sam’s club gift cards. Still have not received them. Any idea when we might expect to get them?
gmachic
2 months ago Place Apple
3.9KViews
2likes
2Comments
Assurant Nightmare!!!! Stay Away from this company.
Ok I filed a claim for My iPhone 15 pro max. Paid the Deductible and sent back the damaged phone. Keep a photo of the tracking. All of a sudden an 800.00 charge shows up for Non-returned device. After Getting a T-Mobile rep on the phone they put me on a three way call with Assurant. Low and behold they did receive the phone!!!! The T-Mobile Rep. tells me they put a hold on my account to wait two billing cycles to remove it. (How cant they take it off right then and there is ridiculous) Then T-Mobile takes 414.00 out of my account two weeks later. After calling T-Mobile AGAIN and I was told the First rep didn’t do what he was supposed to due and I would have to wait 18 days for T-mobile to reverse the charge. Funny how they can take my money and it takes 18 days to put it back. I then made sure I deleted all form of payment methods off my account to block any more shenanigan's from T-Mobile’s Flunkeys. Now I have to wait till I can get return calls from T-Mobile to, I guess check that things are being fixed and my 414.00 is returned. Moral of the Story….DO NOT USE ASSURANT!!!!!!
Gasmonkey1701
3 months ago Place Apple
284Views
1like
1Comment
Youtube not playing on mobile data
Youtube does not play on mobile data; however, works perfectly fine on wi-fi. I already tried all options related to software on my phone (iphone XR) and nothing seems to help. I also reset all settings on phone. There is no web guard or family mode in our plan. I also already tried the steps in the troubleshooting for “internet and data issues” with no success.
Solved
elidevi10
5 months ago Place Apple
12KViews
1like
18Comments
T Mobile can’t connect Apple Watch to cellular
I’ve spent 6 hour on the phone and the store with T Mobile - worse customer service. Watch still doesn’t have cellular!!! I cancelled my watch service because of it. I was with AT&T for years without a problem, as soon as my contract is up I’m going back! Sure, a little more expensive but they know what they are doing, it’s worth it to me! I can’t and won’t recommend T Mobile to anyone.
Going_back_to_a
5 months ago Place Apple
505Views
2likes
1Comment
netflix on us with business account
netflix on us account cant be created. need help . the business hub doesnt help you and you cant create a account with the regukar hub where the promotion is on .. how ?? customer service is clueless
jmoneymia2
6 months ago Place Apple
896Views
3likes
1Comment
Bad Information at Sale
I am writing today to tell you about a problem with my account. In August we added a line for my wife’s brother who is in a nursing home in Ashville. The rep at the Ashville store made it clear that we were getting an iPhone 13 at a discount for a monthly charge of $43. Upon receipt of our first bill we were charged $20 more. when calling the Ashville store, the rep said he made a mistake and offered no remediation.We have visited stores in New York CIty and someone said they would correct the problem but was unable to. I would like this matter resolved by either giving us a one time credit for the full amount of the difference or a guaranteed $20 per month for two years. Thank you, George Horowitz 516-521-0081
GeorgeH
6 months ago Place Apple
84Views
0likes
0Comments
ending service
T-Mobile is trash and I want to switch. At this point I don’t even care if I have to change phone numbers. If I turn my device in, will they try to charge me for the remaining balance? Will they even take it at all?
mkash
6 months ago Place Apple
86Views
0likes
0Comments
do my phone become unlocked once paid off ?
I’m almost finished paying my phone off and I would like to know a few things in case I want to upgrade and keep my device
Solved
NolaBCBE
6 months ago Place Apple
390Views
0likes
1Comment
Paid Off Phone
I have a iPhone 13 that is fully paid off. I confirmed with an agent the phone was paid off in January. I requested that the line attached to the phone be canceled along with my watch around April. I have a iPhone 14 Pro Max and recently I had an hardship and now my account is on hold until I pay the balance, which I fully plan on doing. My issue is if my last bill only mentions my 14 why is it now that my iPhone 13 can not be unlocked? I checked the eligibility requirements but there are some issues that I am having with them. One being I was never told when I paid the phone off it would be unlocked but if I continued to use it on the T-Mobile service it would be automatically relocked (per a customer service rep). Two being it say “The device must have been active on the T‑Mobile network for at least 40 days on the requesting line”. Are you saying I must start service on that device in order for you all to unlock it? If that’s a yes my issues is that’s like charging a fee to unlock the device basically. Three being it say “If the device is associated with a canceled account, then the account balance must be zero”. My issue is if the phone is paid off and no line is associated with the phone why is it now being held hostage by you all? I really wouldn’t mind if you all wasn’t preventing me from being able to get a job because I can not use the phone that is full paid off and not attached to a line in order to get in contact with jobs to pay you all back.
Dai
6 months ago Place Apple
206Views
0likes
0Comments

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In August we added a line for my wife’s brother who is in a nursing home in Ashville. The rep at the Ashville store made it clear that we were getting an iPhone 13 at a discount for a monthly charge of $43. Upon receipt of our first bill we were charged $20 more. when calling the Ashville store, the rep said he made a mistake and offered no remediation.We have visited stores in New York CIty and someone said they would correct the problem but was unable to. I would like this matter resolved by either giving us a one time credit for the full amount of the difference or a guaranteed $20 per month for two years. 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At this point I don’t even care if I have to change phone numbers. If I turn my device in, will they try to charge me for the remaining balance? Will they even take it at all? 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Three being it say “If the device is associated with a canceled account, then the account balance must be zero”. My issue is if the phone is paid off and no line is associated with the phone why is it now being held hostage by you all? I really wouldn’t mind if you all wasn’t preventing me from being able to get a job because I can not use the phone that is full paid off and not attached to a line in order to get in contact with jobs to pay you all back. 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