Calling Customer service issues long wait time exceeding 2 +

You have an over two hour call wait and your response is “I should’ve read thousands of posts before I signed up and make an informed choice.”

LOL… Well thanks that tells me what this company thinks about it’s customers. 

It's funny once you upgraded me the wait times are 2-3 hours - I haven't even reached anyone yet because I can't wait that long and I have a life. But before I upgraded you guys picked up instantly. Shady as fooook! Class action lawsuit anyone ?

Yes, that is why I came here. I am a new customer with an issue and if this is the normal, I am out of Tmobile. 

I am sorry Eric my advisement is to read all T Mobile Family Members comments and make an informed choices. 

Also become an Informed consumer by reading and reviewing all items before making a decision.

Also reading these underwriting at the below before confirming anything.  

This is an example of what you might see on T Mobile site during processing of Sale.  

Oferta por tiempo limitado; sujeta a cambio. Los impuestos y cargos son adicionales. Términos generales: en establecimientos participantes. Puede requerirse aprobación de crédito, depósito, servicio elegible y un kit básico con tarjeta SIM de $25. Plan de financiamiento de equipo: disponibilidad y monto de financiamiento sujetos a aprobación de crédito. SI SE CANCELA EL SERVICIO MÓVIL, SE DEBERÁ PAGAR EL SALDO RESTANTE DEL DISPOSITIVO. Requiere pago inicial y pago de la parte no financiada al momento de la compra. El saldo se cancela en pagos mensuales. Debe permanecer en el servicio elegible y estar al corriente mientras dure el contrato del plan de financiamiento de equipo. Se pueden aplicar impuestos y cargos por pago tardío o por falta de pago. Solo ubicaciones participantes. Los ejemplos que se muestran reflejan el pago inicial y los pagos mensuales de nuestros clientes más solventes; los montos de otros clientes pueden variar. Precios correspondientes a la compra de un solo dispositivo. Las imágenes de dispositivos y pantallas son simuladas. La cobertura no está disponible en algunas áreas.

Información del proveedor. La cobertura de seguro (contra pérdida y robo) es provista por American Bankers Insurance Company of Florida en todos los estados, excepto Nueva York. El garante del vendedor del contrato es: Federal Warranty Service Corporation en todos los estados, excepto en CA (Sureway, Inc.), en FL (United Service Protection, Inc.) y en OK (Assurant Service Protection, Inc.). Todas estas compañías operan bajo el nombre comercial Assurant.

Maybe posting your issue on this site community board, it can be suggested for resolutions. 

I tried to post two items as my first amendment right and it wasn't bad, it was sharing my experiences and process which today still isn't posted.

My family members are going to post it on another platform, so my fellow members can see and comments fairly without violating my first amendment right of freedom of self expression and speak.  

It was based of my experiences and conditions to my current concerns with our Carrier. 

This is a third party platform  hosted by T Mobile  and Gain.

You have an over two hour call wait and your response is “I should’ve read thousands of posts before I signed up and make an informed choice.”

No that is one item to review for me to make a better informed choices when selection of carrier. 

LOL… Well thanks that tells me what this company thinks about it’s customers. 

No not at all Eric.

I am saying make what informed choices you feel will fix your issues. I suggest you post your issue here maybe someone here can guide you to fix your issue. 

I for self am still in unresolved issues with the Carrier. 

I am not the only T Mobile Family Member with this issue of long hold times exceeding 2 hours. 

If you cannot find it here go to other social medias platforms there you see for your self of unresolved items regarding T Mobile. 

At no time do I want you to just base anyone posting here as your final determination of staying or leaving an carrier or company. 

You have to do what's best for you. remember “Freedom of Choice” 

Eric again if you want you can post your issue here on the community board to see a resolution for our fellow T Mobile Family Members to aid you to resolve your issues. 

My family is posting my items on other platforms as well to see what my fellow peers are thinking and feeling with their concerns. 

Currently trying to call customer service have been on hold for an hour and 51 minutes. Have yet to speak to anyone. 

I’ve been trying to get a hold of some one since 11:00 am. I tried over the phone and chat… It’s 5:40 pm. I’m really considering switching my carrier because this is ridiculous.