Forum Discussion

Angel_Luis_Niev's avatar
Angel_Luis_Niev
Network Novice
Hace 2 años

Help Diagnose Iphone SE

My iPhone SE is frequently losing signal and not connecting to the internet. Calls are dropped sporadically and can't access email or 611 for T-Mobile support, but another phone on the same family plan has no problems. The phone is up to date on all updates. What can I do so it doesn't happen again or what can fixed so it stops happening in a timely manner?

  • Call or go to a Tmobile store and ask for a new sim.

  • gramps28's avatar
    gramps28
    Router Royalty

    What generation is the SE? If it's the first that phone looks to be missing the newer bands Tmobile uses now.

  • gramps28's avatar
    gramps28
    Router Royalty

    Try taking the sim out of your phone and put it in the phone that has no issue if you can to see if it's a sim card issue.

  • gramps28 wrote:

    Try taking the sim out of your phone and put it in the phone that has no issue if you can to see if it's a sim card issue.

    It did the same thing to the new phone so it looks to be the SIM card is the problem. Any recommendations?

  • gramps28's avatar
    gramps28
    Router Royalty

    Call or go to a Tmobile store and ask for a new sim.

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