Forum Discussion

Akenyon's avatar
Akenyon
Network Novice
2 years ago

Number assigned to wrong sim card.

There are 2 phones on my plan that end in the same phone number. We'll call them A and B. I bought a new phone A and needed a new SIM card. When I activated it and started using new phone A. I lost all service on phone B and now phone B's number is assigned to new phone A and the old phone A and SIM card no longer work at all. 

Servicio al Cliente
iphone
t-mobile

1 Reply

  • gramps28's avatar
    gramps28
    Router Royalty
    2 years ago

    Can the new phone use an esim? If that's the case activate an esim on the new phone then give the sim to phone B if it is using that number.

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There are 2 phones on my plan that end in the same phone number. We'll call them A and B. I bought a new phone A and needed a new SIM card. When I activated it and started using new phone A. I lost all service on phone B and now phone B's number is assigned to new phone A and the old phone A and SIM card no longer work at all. 

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There are 2 phones on my plan that end in the same phone number. We'll call them A and B. I bought a new phone A and needed a new SIM card. When I activated it and started using new phone A. I lost all service on phone B and now phone B's number is assigned to new phone A and the old phone A and SIM card no longer work at all. 

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Can the new phone use an esim? If that's the case activate an esim on the new phone then give the sim to phone B if it is using that number.

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