Forum Discussion
PDP authentication failure
HI y'all For the past few days I can't connect to data at all and get pop-up saying "PDP authentication failure" On my iPhone4. I can still call and do sms. I have North America plan and in ...
Thanks for posting @piperoni!
Gotta hand it to you, you've covered a lot of the bases needed to fix this yourself. Sorry calling hasn't fixed this but have you given our T-Force team a try? You can reach them on our Community-2153 page using social media. A trouble ticket may be needed now if this issue still continues and they can help file that for you.
I agree that this needs to be looked into deeper. I'm curious, did T-Force give you any additional instructions after they told you to call in? Tech Support does have a way to reopen the most recent ticket depending on how long it's been closed.
Normally if it a ticket comes back with no trouble found, it usually means it's something with the phone. I know you tried using another phone, but in order for that to show on the network side, you'll need to make a call on the second phone first. What you have to do is put the sim in another phone, make a call first so it shows on our end, then try using the data service. If it still doesn't work, we can reopen the ticket and engineers will be able to see that the data isn't working when you tried using another phone.
We can also have Tech Support reference the previous tickets after a new one is filed so engineers know you've been dealing with this for a while. We don't have the tools on the forum to escalate a ticket but Tech Support and T-Force do. If you'd like to give T-Force another shot, you should link them to this thread so they're aware that you've tried contacting them before and the data still isn't working.
